Quality and Compliance Agent - Montréal, Canada - MINTZ GLOBAL SCREENING INC

MINTZ GLOBAL SCREENING INC

Verified Company

Montréal, Canada

3 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

Reporting to the Manager of Compliance & Quality Control, the
Quality & Compliance Agent is primarily responsible for the assurance of quality & compliance of a report prior to it being initiated and prior to it being released to the client.

The agent must make sure to treat all services in accordance to the company procedures and understand and respect the instructions given by their superiors.

The agent is responsible for assigning files and processing services. These services mainly include criminal and civil litigation, credit files and other services offered by the company.

The Quality & Compliance Agent must have good work organization skills, demonstrate a high level of autonomy, be rigorous and be able to work both in a team and individually.

They must have very good communication skills, offer customer service that is above average and be able to work in an environment that is constantly changing.

Responsibilities:

To provide customer service in accordance with the standards and to the specific service contracts, the
Quality & Compliance Agent shall:

Clearly understand the nature and limits of the mandate given by the customer
Follow up regularly on customer needs and respond to queries within this timeframe
Deliver results to the customer in accordance with established procedures, and suggest other avenues of research if necessary
Respect established deadlines
Ensure compliance with company confidentiality and security standards
Confirm all information submitted by the customer
Perform data entry, where necessary
Ensure that all required documents are attached to the customer's request
Forward files to Verification team as required
Obtain necessary consent documents for requested verification
Work with team members to ensure excellent customer service
Maintain good relations with coworkers and superiors
Keep equipment and work environment clean and operational
Refer to superior for advice and answers to questions, and advise of problem situations
Carry out any other task assigned by a superior

Required Qualifications:

Knowledge and Education_
Degree of a college/high school recognized in Canada
Bilingual (English and French) considered a strong asset
Experience, Skills and Abilities_
Minimum of 1 to 2 (one to two) years' experience in customer service
Excellent computer skills, web, a conventional database, or other tool to perform audits
Strong organizational skills, autonomy, detailoriented
Capacity to clearly communicate research results
Good verbal and written communication skills
Aptitude to work both in a team and individually
Ability to work in a changing environment