Project Manager - Toronto, Canada - Peoples Card Services

Description

About us:

Peoples Group is a boutique Financial Institution with offices located in Vancouver, Calgary, Toronto, and Montreal that has been in the Canadian marketplace for over 30 years.

Our mission is to exceed our customers' expectations by providing exceptional customer service backed by extensive product knowledge and experience.

Our culture here at Peoples Group is formed by our values; Strength-Based, Relationship Focused, and Passionate Execution. We believe people don't choose a company to work for, they choose a company to join. We also believe that people come first and each day we strive to be willing, trustworthy, and creative.


About you:

You are a dynamic Project Manager with great communication and knowledge the Canadian cards and payments space. You relish a day where you manage milestones, schedules and risk.

You are not afraid to put up your hand to ask a question and you thrive on working with a connected team that works hard and gets things done together.

About you / qualifications:

• 2+ years project management and implementations experience
• Incredible customer service skills, able to talk to clients and all levels of stakeholders
• Customer facing experience (all levels)
• Experience in the payments industry would be an asset
• Experience with agile/SCRUM project management methodologies, agile coaching, and leading SCRUM ceremonies would be an asset
• Project management experience would be an asset
• Experience working in Fintech and/or Paytech environments desirable
• Experience working in a startup environment desirable

About the day-to-day:

• Establishing, owning and maintaining strong client relationships and manage client requirements
• Accountable for the planning & successful delivery of projects with moderate risk, complexity and crossfunctional business impact
• Oversee people, process, and technology deliverables and be responsible for identifying and securing project resources, resource commitments, and managing project schedules while meeting or exceeding customer expectations
• Define the project objective, scope and deliverables, with the feedback from stakeholders
• Provide project status updates on a regular basis to stakeholders
• Responsible for project governance (communication, change control, escalation, risk management)
• Plan and coordinate support during project "warranty periods"
• Responsible for all project documentation and document storage and retention
• Support the project team in identifying opportunities for improvement and help design and implement ongoing improvement initiatives