Donor Service Coordinator - Toronto - UHN Foundation

Description

VACANCY:

Donor Services Coordinator (Public Engagement)

REPORTS TO:

Manager, Operations & Facilities

No. of VACANCIES:

This posting is for an existing vacancy for which we are currently undertaking recruitment

SALARY RANGE:

$52,000 - $58,000 per annum

Please note:

This range reflects the expected compensation for the candidates who meets the stated qualifications. Actual pay may vary based on experience, education, and internal compensation practices.

ABOUT UHN FOUNDATION

Part of University Health Network (UHN), Canada's #1 hospital, UHN Foundation raises funds for research, education and excellence in patient care at Toronto General and Toronto Western hospitals, Toronto Rehab and The Michener Institute of Education at UHN. Our donor community is UHNITED to help us change the status quo of healthcare – helping recruit and train the brightest medical minds from around the world, develop new treatments for disease, and advance bold medical research.

UHN's Toronto General Hospital has been ranked the #3 hospital in the world on Newsweek's 2024 World's Best Hospitals list, citing our leadership in transplantation, cardiac and vascular care, and surgical innovation. UHN is the only publicly funded hospital in the top five – also making us the world's #1 publicly funded hospital.

The Foundation´s vision and mission is to enable global leadership and innovation in health by developing strong relationships with UHN stakeholders. We are committed to supporting UHN's vision to create a healthier world by embodying our values of integrity, accountability, collaboration and inclusion.

Together with our donors, we are helping Canada's #1 hospital reimagine healthcare.

POSITION SUMMARY

Is exceptional customer service your superpower? Do you bring warmth, energy, and professionalism to every interaction? If you thrive in a dynamic environment where supporting people fuels your energy, this role could be the perfect fit.

As the Donor Services Coordinator, you'll be the welcoming face of UHN Foundation and a key member of the Information and Operations team. You'll support donors, visitors and staff at the front desk while also coordinating a variety of administrative tasks that keep our daily operations running smoothly. The successful candidate will have a welcoming, service minded presence, balanced with strong organization, attention to detail, and the ability to manage multiple priorities in a busy, people focused environment.

KEY RESPONSIBILITIES

Front Desk and Customer Service

• Deliver exceptional customer service to donors, visitors, volunteers and staff.
• Welcome and direct donors and visitors with professionalism and warmth.
• Accept and process walk-in donations with accuracy.
• Answer telephone, email and in-person donor inquiries in a timely and professional manner.
• Receive and manage deliveries and courier packages.
• Coordinate outgoing courier requests from staff.
• Oversee daily mail pick-up, sorting, and distribution.
• Confidently speak about the Foundation's programs, impact, and giving opportunities with potential donors and visitors.

Administrative Support and Coordination

• Provide calendar support to the CIOO.
• Assist with expense, P-card, and invoice reconciliation.
• Provide back-up support for office administration requests.
• Perform other duties as assigned.

QUALIFICATIONS & EXPERIENCE

• 2-3 years of customer service experience in a professional or service-oriented environment.
• Strong administrative, organizational and time management skills, with the ability to balance front desk and administrative responsibilities effectively.
• Exceptional attention to detail and accuracy, with a proactive and self‑motivated work style.
• Excellent interpersonal skills and ability to build positive relationships.
• Resourceful, dependable, adaptable, and solution oriented.
• Demonstrates professionalism, discretion and sound judgement.
• Administrative experience handling expense payments and invoice processing.
• Collaborative team player who thrives both independently and within a team.
• Proficiency in the full suite of Microsoft Office 365 applications, and ability to quickly learn new systems and tools.
• Experience in complex non-profit or health care settings, or supporting senior leaders is an asset.

WORK ENVIRONMENT

• Onsite role 5 days/week, during regular business hours with continuous interaction with donors, visitors, and internal and external stakeholders.
• Fast-paced, service and results oriented environment.
• Occasional activity outside of the office to support business activities.
• Ability to work cooperatively with colleagues in all positions throughout the Foundation and hospital.
• Shared commitment and support of the overall Foundation goals.

Benefits

Alongside competitive salaries, we offer an extensive benefits package, growth and development opportunities, defined benefits pension plan, birth parent/parental leave top-up, and more.

Equal Opportunity Statement

University Health Network thanks all applicants; however, only those selected for an interview will be contacted. UHN has a diverse workforce and is an equal-opportunity employer.

Other Information

All applicant screening and evaluation for this role are carried out manually by our recruitment team. We do not leverage AI in any part of the hiring process.

Deadline to apply is February 9th, 2026

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