Resident Concierge - Calgary, Canada - New Brighton Residents Association

Description

OUR MISSION:

- "Enhance the quality of life in our community of New Brighton."_

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OUR VALUES:

• Inclusion, Financial Accountability, Integrity, Responsibility and Enthusiasm_

ABOUT US:

The New Brighton Residents Association (NBRA) is a not-for-profit organization established to professionally manage and operate several of New Brighton's community features.

Operated by the NBRA, the New Brighton Clubhouse is a year round recreational facility, consisting of a 6500 square foot building.

Also on site are; 2 tennis courts, a beach volleyball court, basketball courts, a splash park, playground, and a hockey rink.

The Bell Tower amenity, pond fountains, and community entrances are among a few of the other community features maintained by the NBRA.

OUR TEAM:

The New Brighton Residents Association has a unique environment with a dedicated, highly skilled workforce that has a proven foundation built on mutual respect.

Each employee brings unique skills and has a measurable and essential contribution to help achieve the organization's common goals.

Above all, while working safely, employees must focus on continuously achieving quality standards in everything they do in order to deliver an exceptional customer experience.

SCOPE OF RESPONSIBILITY:
The New Brighton Residents Association (NBRA)

is seeking a highly motivated individual to carry out the responsibilities of

_Resident Concierge_, who is responsible for the daily operations of the NBRA Customer Service Desk and the the first point of contact for all resident questions, concerns and needs for a maternity contract position from February 1, January 31, 2024. Future opportunities may be available upon contract completion.


AUTHORITY:
The Resident Concierge reports directly to the Customer Service Leader.


HOURS OF WORK:
Monday - Friday; 8:30am-3:30pm (hours may vary slightly to accommodate business needs)


SPECIFIC DUTIES:
Without limiting the generality of the foregoing, the Resident Concierge will work from the Customer Service Desk and is responsible for performing the following specific tasks:


_ Customer Service Desk Operations:
_

• Provide an exceptional customer experience by portraying a professional and courteous manner at all times
• Provide NBRA patrons with exceptional Customer Service in the following capacities: registering for programs, issuing new cards, taking fee payments, administering point of sales, answering facility rental questions, event registration and other requests as they arise
• Effectively respond to customer inquiries, finding the answer when unknown
• Direct all facility rental inquiries to the Customer Service Leader after gaining initial details of the inquiry
• Facilitate the NBRA entrance gate by ensuring that all people entering the NBRA facility/park have membership cards or are checkedin manually and maintain accurate records of facility usage
• Responsible for administering changes and updates to the New Brighton Tool Shed operating system
• Conduct card checks throughout the NBRA Park daily at 1pm
• Be an effective ambassador for the NBRA by actively promoting program and event participation
• Actively participate in the NBRA Safety Program, including paperwork for the Woking Alone Policy
• Answer the NBRA main phone line during the day shift and direct calls to the appropriate person
• Assist residents to complete the appropriate forms in regards to park usage, equipment rentals, membership, etc.
• Enforce all New Brighton Resident Association rules
• Act as the liaison with lawyer offices regarding membership status of residents (resales). Retain and file records of the correspondence with lawyers
• Maintain computerized membership records and financial records; including the receipt of contributions and membership fees and process them according to designated procedures
• Maintain office services by controlling correspondence; designing filing systems; and creating office supply orders within budget guidelines
• Prepare and facilitate the distribution of promotional materials, including bulk and other mailings
• Assist the Customer Service Leader to coordinate annual resident fee invoicing and monthly statements using the database system
• Read and respond to all communications provided in the "Customer Service communication book", reporting all important communications to the Customer Service Leader
• Assist the Customer Service Leader in creating a daily task list for evening/weekend CSR shifts
• Obtain and distributed the mail received by the NBRA on a regular basis
• Any other duties as assigned by the Customer Service Leader or the General Manager

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Bookkeeping/Finance Responsibilities:
_**- Prepare and record all 'accounts payable' transactions to be approved by General Manager

• Prepare the TelPay run and cheques to distribute accordingly
• Any other duties as assigned by the Customer Service Leader

_ _

QUALIFICATIONS:

• Min