Customer Care Representative - Scarborough, Canada - UPTOWN EYE SPECIALISTS

UPTOWN EYE SPECIALISTS

Verified Company

Scarborough, Canada

2 days ago

Posted by:

Sophia Lee

beBee Recruiter

Description

Full-time | Hourly | Weekdays 8 hours | Weekends with notice | hours per week

Reporting to:
Customer Care Supervisor

Work Location:
In-Office Scarborough (M1S 2B4)

Company Overview:

U Vision Group/ Uptown Eye Specialists provides diverse surgical treatment for all aspects of eye diseases and is well known for its quality treatment services in the medical industry.

We are a dynamic and innovative organization committed to fostering a positive work culture and supporting the growth and development of its employees.

Through Continuous Improvement and Adaptability, our employees provide Quality of Services to our patients.

We are looking for a Customer Care Representative who will provide quality services to our patients and ensure all the records are accurately updated on our system, maintaining confidentiality in a timely manner.

Job Summary:

Duties and Responsibilities:

Customer Care:

Address patient queries promptly and professionally, assisting caregivers as authorized.
Coordinate external doctor referrals, ensuring smooth coordination and communication.
Maintain accuracy in uploading medical documents while adhering to confidentiality protocols.
Handle patient interactions confidentially and manage paperwork according to practice protocol.
Schedule patient appointments via incoming and outgoing calls.
Create patient files in our internal database.
Answer telephone calls courteously, redirecting inquiries when necessary.
Verify and update patient information accurately.

Working Conditions:

Computer use, prolonged sitting, and screen use.
Manage outgoing and incoming calls throughout the shift.

Requirements:

Preferred background in Medical Administration or other related studies.
Demonstrated experience in customer service issue resolution.
Proficiency in creating demographics for new patients using the company EMR system.
Knowledge, education, and training related to eye clinic preferred.
Exceptional interpersonal, customer service, and problemsolving skills.
Superior typing speed and accuracy for efficient data entry and correspondence.
Excellent organizational and timemanagement skills.
Alignment with company values.

Equal Opportunity:

Uptown Eye Group is an equal-opportunity employer committed to fostering an inclusive environment.

Job Types:
Full-time, Fixed term contract

Benefits: