Helpdesk Support Specialist, It - Toronto, Canada - First National Financial

First National Financial

Verified Company

Toronto, Canada

3 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

Working together to be our best

First National is Canada's largest non-bank lender, originating and servicing both commercial and residential mortgages since 1988.

Over the past thirty years, we have been committed to hiring the best and brightest with over 1,000 proud team members.

Through cooperation, ongoing coaching, development opportunities and a culture that celebrates both hard work and teamwork, First National team members are supported to lead, learn and grow.

We are hiring a Helpdesk Support Specialist, IT

Reporting To:
Supervisor

**Full-Time/Part

Time**: Fulltime
Contract

Posting Date:
May 11, 2023

Closing Date:
May 13, 2023

Grade: 3

Office Location:
Downtown Toronto Great location Steps away from the main public transit station

What we offer:

Highly competitive compensation package which includes, base salary, bonus, benefits, and career advancement opportunities

Eligibility for benefits is dependent on the terms of employment

The Opportunity:

Reporting to the Supervisor, the Helpdesk Support Specialist will be responsible for timely and efficient completion of helpdesk tickets providing support to a wide variety of hardware and software requests.

Providing in person and over the phone support to on site and remote employees
Supporting computer hardware, laptop, mobile devices, telephone, printers, copiers, faxes
Timely account creation, and set up of new hires
Creating and updating technical documentation
Data backup administration (Intel and AS400 servers)
Image and deploy desktop and virtual PC's software
Diagnose and repair PC's from the component level
Administer and maintain Print server and Print tracking software
Work with the network administration team, development teams and to help implement new technology
Provide hardware support for HP printers Kodak scanners
Mobile device management
Call Center support

The Requirements Needed:

College Diploma in related field and or 3+ years desktop/laptop support experience
In depth knowledge of Windows 7, Windows 10 and Microsoft Office Suite and Microsoft Domain environment
Excellent analytical, problem solving and troubleshooting abilities
Ability to adapt and learn new technologies and trends
Ability to work well in a team environment and independently
Phone system administration experience
Shell scripting
Adapt knowledge of Microsoft domain tools and software

Why join First National?

Bright open concept office environment
Large kitchens with a coffee and latte maker to enjoy at no cost
Supportive teamwork focused environment
Collaborative entrepreneurial spirit
Opportunities to give back to the communities and work through events focused on a variety of charities
Ongoing social events throughout the year
Extensive training programs to set our employees up for success

First National is proud to be an equal opportunity employer and is committed to diversity and inclusion regardless of race, color, religion, national origin, age, gender identity, physical or mental disability, sexual orientation or any other category protected by law.

FNLOON