Technology Trainer - Edmonton, Canada - Finning International Inc.

Finning International Inc.

Verified Company

Edmonton, Canada

1 week ago

Posted by:

Sophia Lee

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Description

Company:
Finning Canada

Worker Type:
Temporary

Position Overview:

Reporting to the Technology Training Supervisor, the Technology Trainer will provide effective instructional design, training and evaluation to customers, internal personnel, and varied audiences to support and promote the Technology Solutions products and services.

Support development and execution of Technology Solutions focused training programs.

As the Technology Trainer for Finning Canada they will play a key role in understanding our customers needs for training relating to Technology Solutions and ensure a proper fit for instructional design, training, and evaluation to customers to achieve those goals.

Internal training requirements for Finning personnel to enable the ability of the workforce to sell, implement, operate, and support the variety of Technology offerings.

The role will also ensure that all materials are updated with the latest developments and execution of Technology Solutions focused training programs.

Job Description:

Major Job Functions:
Delivery of Training

Provide Technology Product Training for Caterpillar, Trimble, CUBIQ and Condition Monitoring Technologies onsite and remote.
Support Caterpillar, Trimble, CUBIQ and Condition Monitoring with the development curriculum for training courses based on feedback from Finning Operations team and Customer feedback. Objectives established for the various training programs, oversee development and updates to course modules, appropriate training materials, and testing.

Development of Training

Design and conduct demonstrations at technology learning centers, Simulation Schools, at customer site locations, etc.
Demonstrate safe practices, features, capabilities and operation of technology products.
Develop and maintain demonstration areas to best display product features and benefits.

Building on Training Programs

Interact heavily with Caterpillar, Trimble, CUBIQ, Condition Monitoring, Finning Users and customers. Professionally and competently to capture and address a broad range of customer questions and concerns.
Communicate with appropriate business units concerning product performance and recommendations for improvement based on customer feedback during training.
Conduct job studies and/or competitive training product analysis at various job sites to determine technology training competitive advantages and opportunities which will inform development and commercial practice.
Develop methods for determining Finning employee competencies in the different Operational roles required to support customer deployments.
Provide on the job training to support the improved performance both Finning and customer workforce to maximize value from the Technology Solutions Products.
Support division's business plan and commercial activities.

Specific Skills:

Strong communication (both verbal and written) and consultative skills, with the ability to adapt style to different audiences and provide recommendations to customers or colleagues
Excellent analytical, risk assessment and problemsolving skills, which include quickly identifying core issues and making effective decisions
Strong presentation skills, with the ability to present relevant and concise information. Ability to flex and be agile based on the audience
Ability to demonstrate professional leadership, credibility and able to maintain value added relationships with customers, colleagues and leaders
Excellent critical thinking skills, can understand, identify and think through the implications and impacts of decisions within complex situations
Excellent time management, organizational skills and the ability to work in a fastpaced, high volume environment including a strong attention to detail
Collaborative, responsive and serviceoriented approach and proven ability to immediately establish credibly with customers and colleagues. Demonstrates a strong sense of urgency
A selfstarter who is comfortable with ambiguity and able to work in an environment without clearly established boundaries
Proactive, flexible and comfortable in a fastpaced, constantly changing environment, which demands a high level of energy and commitment
Strong team player, who shares information and expertise with others to enable them to accomplish group goals, and seeks opportunities to contribute to the knowledge and success of the team

Education & Experience:

Mine Operations or Maintenance experience
Experience in adult education delivery
Minimum 5 to 7+ years of progressively related instructional design and training roles
Knowledge of heavy equipment operation; haul truck, track type tractors, graders, and excavators
Experience in developing training materials and presentation techniques
Demonstrated technology training experience (classroom, Caterpillar, Finning and customer facing).
Experience with Caterpillar MineStar Products (Fleet, Terrain, Detect, Health, and Command) deemed