Communications Operator - Toronto, Canada - Sinai Health

Sinai Health

Verified Company

Toronto, Canada

1 week ago

Posted by:

Sophia Lee

beBee Recruiter

Description

Sinai Health is a leading academic health science centre with a provincial, national and international reputation for discovering and delivering life-changing care.

We provide excellent and compassionate care in hospital, community and home.

Comprised of Mount Sinai Hospital, Hennick Bridgepoint Hospital, the Lunenfeld-Tanenbaum Research Institute and our system partner Circle of Care, we translate scientific breakthroughs, push boundaries for health solutions, and educates future clinical and scientific leaders.

To support us on our journey, the Switchboard & Locating department is looking for a Communications Operator to join its team at the Mount Sinai Hospital Site.

Answers and redirects incoming calls on the main switchboard, Patient Inquiry Line and Locating (paging hospital staff)
Provides coverage at the Information Reception Desk
Pages staff through on call database in accordance to 24 hour on call schedules
Performs data entry using Microsoft Office
Communicates Emergency Codes throughout hospital according to established policy/procedures
Completes departmental incident reports as required
Completes incident reports for all complaints and concerns raised by callers and forwards to Supervisor for follow up
Logs all incoming and outgoing physician pages according to established policy/procedures
Logs all outgoing longdistance phone calls placed through the switchboard
Files departmental reports as needed
Assists with the orientation and training of new staff as assigned
Performs other duties as assigned

Job Requirements

Successful completion of high school diploma
Successful completion of a Conflict Resolution and Customer Service course (preferred)
Proficiency in Microsoft Word and Access (preferred)
Demonstrates strong interpersonal skills
Strong communication skills both verbally and written
Demonstrated ability to work independently and as a team player in a challenging and changing environment
Ability to work in a fast paced, stressful environment
Ability to multitask with excellent time management and organizational skills
Demonstrated satisfactory work performance and attendance history