Hotel Reservations Manager - Toronto, Canada - Great Canadian Casino Resort Toronto

Description

• Ensure reservation department and Front Office staff are constantly aware of availability states open, on request, closed dates, high demand dates etc.
• Ensures the maintenance of accurate reservations records and ensures that Reservation Agents are completing all assigned duties as well as following all established hotel/department policies
• Responsible for loading and maintaining rates, packages and tracking codes in the Property Management system
• Determine work procedures, prepare work schedules, assign duties and expedite work flow for reservation agents
• Check forecasting reports based on statistics codes (Market, Source, Rate Code etc.), reservations which are wrongly tagged should be amended
• Monitors and coordinates group reservations activity with the Sales Manager and responsible for creating blocks in Opera and entering Rooming Lists
• Track all reservations picked up from all online channels like hotel website, OTA, GDS, other third party etc.
• Responsible for maintaining Rate parity across all booking Channels (Website, OTA, GDS, Travel Agents Etc.)
• Understand and enforce hotel and company credit policies and Ensure proper billing instructions, routing instructions and payment methods are applied to the reservations
• Tracks daily, weekly, monthly, and yearly statistics for analytical, budgeting and forecasting purposes
• Update all channels of distribution as needed with rate or inventory restrictions
• Requires good time management, organizational skills and the ability to work well under pressure and manage multiple priorities
• Works closely with Revenue Manager with budgets, managing labor and expenses for department

• Requires selfinitiative, analytical skills, proficiency in technical areas and customer relations
• Excellent oral and written communication skills and organizational skills
• Knowledgeable of hotel technology: PMS, Channel Manager, GDS, CRS, Extranets
• Proficient in Microsoft Word, Excel and PowerPoint
• Proficient at statistical and competitive analysis
• High energy individual with a positive attitude is a must. Guest service and teamoriented
• Strong interpersonal skills and possession of a full understanding of professional business ethics, decorum and social skills

• Ability to solve problems and deal with a variety of variables in situations where only limited standardization exists
• Understanding of hotel operations and can associate with their needs through the reservations department
• Ability to work well under deadline pressure
• Ability to develop and deliver effective presentations
• Ability to quickly adapt to a constantly changing market

• Minimum three years prior hotel reservations supervisory or managerial experience a must
• Understanding of hotel Revenue Management
• Knowledge of Opera Sales & Catering / Opera Sales Force Automation and Property Manager are an asset. Proficiency in Opera preferred.
• Graduate of Hospitality Degree/Diploma program a definite asset
• Proven organizational, time management, problem solving skills and presentation skills
• A commitment to continually increase your knowledge of our products and services in order to offer exceptional experiences to our guests
• A willingness to learn, develop and achieve new skills for personal and professional development
• Knowledge of Casino Operations is an asset

• Dental care
• Discounted or free food
• Employee assistance program
• Extended health care
• Onsite parking
• Paid time off
• RRSP match
• Vision care
• Wellness program

• French not required

• 8 hour shift
• Day shift
• Evening shift
• Every Weekend
• Morning shift
• Night shift
• Weekend availability

• Bonus pay

• Toronto, ON: reliably commute or plan to relocate before starting work (required)

• Customer service: 1 year (preferred)