Reference & Research Specialist - Mississauga, Canada - University of Toronto

University of Toronto

Verified Company

Mississauga, Canada

2 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

Date Posted:11/01/2023

Req ID: 34765

Faculty/Division:
UofT Mississauga

Department:

UTM:
Library

Campus:
University of Toronto Mississauga (UTM)

Position Number:

Description:

About us:

U of T Mississauga—the second largest campus of Canada's top-ranked university and the only research university in Ontario's booming Peel Region—is one of the world's great catalysts of human potential.

Our employee community hums with the energy of 3,400 faculty, librarians and staff, who power our campus with curiosity, connection and care.

We work together to spark life-changing research and innovation, make an indelible mark on the world by building equitable cities and societies, enable healthy lives, create a sustainable future and ignite entrepreneurship.

Above all, we prioritize student success, and seek to give our 16,500 students the lift of a lifetime through learning and discovery.

We love to open opportunities available nowhere else for our community to achieve their ambitions and make their unique contributions to Canada and the world.

This work all comes together on a spectacularly green campus, alongside the Missinihe-ziibi (Trusting Creek or Credit River), where we seek to honour truth, reciprocity and reconciliation on the traditional land of the Huron-Wendat, Seneca and the Mississaugas of the Credit First Nation.

We're thrilled to welcome those who want to learn more about us and to be part of what we do.

The University of Toronto Libraries (UTL) system is the largest academic library in Canada and is consistently ranked among the top-10 research libraries in North America.

The system consists of 40 libraries located on three University campuses:
St.

George, Mississauga, and Scarborough that together provide access to more than 12 million print volumes, millions of electronic resources in various formats, and almost 30,000 linear metres of archival materials.

The Libraries' data centre houses more than 200 servers with a storage capacity of 1.5 petabytes.

The U of T Mississauga Library (UTM Library), located in the award-winning Hazel McCallion Academic Learning Centre (HMALC), is a leading, world-class Library committed to providing students with an open and collaborative environment - one that embeds rich information and technology resources, integrates expert services into a dynamic and imaginative experience, and inspiresand facilitates learning.

The UTM Library offers inspiring study and research spaces, a dedicated team of Librarians and Library staff, and a suite of public, instruction and research support services that support faculty, staff and students.

Your opportunity:

The UTM Library offers a dynamic and professional environment that fosters a culture built on respect, accountability, teamwork, and a shared commitment to customer service.

The incumbent will collaborate extensively with various Library units in offering innovative and comprehensive solutions for a variety of Library initiatives.

Our core mission is to support the learning, teaching and research needs of all UTM undergraduate and graduate programs.

Under the general supervision of the Head, Public Services & Outreach, the incumbent is responsible for identifying and responding to reference requests, establishing reference needs through appropriate questioning, and delivering excellent customerservice.

Other responsibilities include providing technical support and liaising with technical specialists to resolve end-user issues.

Your responsibilities will include:

Providing detailed explanations and demonstrating procedures on the selection and appropriate use of reference resources
Clarifying the information needs of users through probing questions
Researching and recommending appropriate resources and materials to library users
Implementing plans and process improvements for reference administration activities
Keeping wellinformed on reference sources and technologies
Editing digital objects to be used for brochures, newsletters, handouts, websites and/orhandbooks

Essential Qualifications:

Bachelor's Degree or acceptable combination of equivalent experience.
Minimum four (4) years of experience providing reference or information services in a library or a comparable setting
Experience using an integrated online library system
Experience creating handouts and materials to support student learning needs
Experience delivering presentations to promote programs, opportunities and/orinitiatives
Demonstrated academic research database and search engine skills
Intermediate skill level with Microsoft Excel, Word, Outlook and PowerPoint
Excellent customer service skills, with demonstrated tact and diplomacy, and a strong commitment to the promotion of positive public relations amongst users
Excellent verbal and written communication skills
Ability to work in a team environment and independently
Demonstrated analytical ability, i