Support Agent Service Desk - Ottawa, Canada - MobileComm, Inc.

MobileComm, Inc.
MobileComm, Inc.
Verified Company
Ottawa, Canada

1 week ago

Sophia Lee

Posted by:

Sophia Lee

beBee Recruiter
Description
Ottawa, Ontario,Canada

  • Requisition Id : CREQ006873
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Have a minimum of 3 years' experience in customer service
  • Bilingualism in French/English is mandatory
  • Responsible for responding to customer requests in a prompt, accurate, and professional manner
  • Develop and maintain good client relationships while ensuring confidentiality
  • Work with both internal and external teams to ensure the customer's needs are met
  • Process customer requests through utilization of the CRM tool
  • Manage and update the inventory system
  • Complete service orders
  • Process invoices and complete billing

Critical Qualifications/Competencies:


  • Have a minimum of 3 years' experience in customer service
  • Bilingualism in French/English is mandatory
  • Detail oriented
  • Able to prioritize and multitask at a high level
  • Able to solve problems analytically
  • Ability to adapt to change, in a competitive environment where priorities change frequently
  • Selfmotivated, selfgoverning, and accountable
  • Advanced skills in Microsoft Office (Word, Excel, PowerPoint, etc.)
  • Basic accounting knowledge is an asset
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