READ THIS Customer Service Rep - Montreal - Heritage Plus

    Heritage Plus
    Heritage Plus Montreal

    6 days ago

    Description

    Customer Service Rep (Remote) needed at Foundever Montreal, Quebec, Canada – Apply now

    Go further with Foundever. Are you ready to move your career forward? At Foundever, you will find our call center jobs surprising. We believe in memorable associate experiences. Here, you can improve your quality of life and grow your career.

    We believe that small moments can have a big impact on our work experiences, customers, teams, and friends. By creating positive moments for each other, we make a difference and improve our associate experience. Foundever has more than 20 years of experience hiring for our customer support roles – our modernized application technology benefits our customers and you

    Location Requirements: Must legally reside in Canada.

    Core Responsibilities:

    • Handle inbound service calls
    • Understand and strive to meet or exceed metrics while providing excellent customer service
    • Drive customer satisfaction through voice, chat, and/or email communications
    • Navigate through multiple systems

    Required Qualifications, Skills And Experience:

    • You are 18 years of age or older
    • You have a high school diploma (or GED equivalent)
    • You can pass a criminal background check
    • You are eager to advance your career with a reliable company
    • You work well with a team or independently
    • You are able to commit 40 working hours per week

    What We Offer:

    • Hands-on, 100% paid training
    • Work from home benefits include saving time, money, and the environment
    • Benefits including medical, dental, life, and vision insurance, company matched RRSP contribution, and generous paid time off

    Equipment & Internet Requirements:

    • USB Headset
    • Monitor
    • Internet speed – 5.0 Mbps download speed and 5.0Mbps upload speed

    Foundever is a global leader in the customer experience (CX) industry. With 170,000 associates across the globe, we're the team behind the best experiences for +750 of the world's leading and digital-first brands.

    Foundever is committed to Global Ethics and is an equal opportunity employer. We are committed to fostering a diverse, inclusive and equitable work environment where all associates are represented, supported and treated with fairness and respect.


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