Team Leader - Québec, Canada - Keyloop

Keyloop

Verified Company

Québec, Canada

1 week ago

Posted by:

Sophia Lee

beBee Recruiter

Description

Location:
Canada

Recruiter:
Tyrone Duncan

Keyloop bridges the gap between dealers, manufacturers, technology suppliers and car buyers.
We empower car dealers and manufacturers to fully embrace digital transformation.

How? By creating innovative technology that makes selling cars better for our customers, and buying and owning cars better for theirs.

We use cutting-edge technology to link our clients' systems, departments and sites. We provide an open technology platform that's shaping the industry for the future. We use data to help clients become more efficient, increase profitability and give more customers an amazing experience.
Want to be part of it?

Role Responsibilities

Strategy & Planning (Standardization, efficiency and adaptability to evolving product)
Applies appropriate measures for individual and team results.
Creates realistic plans to accomplish tasks and projects.
Assist the module lead to define and maintain a continuously evolving standard blueprint for the aftersales vertical that is aligned to new M&A/Manufacturer Interfaces/product enhancements.
Assist the module lead to evaluate module specifics across geographies and define processes to ensure interchangeability of associates on projects.
Assist sales in presales technical requirement analysis and efforts estimation as required.
Attend product sprint reviews to ensure product alignment to blueprint in consultation with the module lead.
Results Accountability (Focus on achieving objectives)
Sets high standards of performance for self & others in delivering results.
Ensures associates spend time evaluating and enhancing team skill set in consultation with the module lead.
Identifies product problem areas and working with module leads to resolve the same
Effectively balances many priorities to achieve business results
Makes informed decisions based on facts and associates' perspectives.
Financial Management (Understanding ok keyloop's financial levers to achieve business results)
Describes how keyloop drives profitability in basic terms
Explains how team results impact revenue and expenses and
Ensures connection between individual and team goals.
People leadership
Communication
Motivate the team to align to keyloop's vision and values
Demonstrate flexible communication style based on settings (1on1, small/large groups, peers, direct reports, external clients etc.)
Offer information that associates need to perform with pride.
Building Talent (Build capacity for short & long term)
Establishes clear goals and targets for the team
Gives feedback effectively and in a timely manner
Values the diverse talent, skills and perspectives of team members
Supports professional and personal development of associates
Relationship building
Collaborates as an effective team player within and across departments
Conduct/attend crosslink sessions with other team and module leads
Leverages formal and informal networks to accomplish objectives
Market leadership (Leverage external factors to drive growth)
Client focus
Actively seeks and applies information about client needs
Periodic visits to key customers to proactively understand dealership strategy.
Improves processes and procedures to enhance customer experience
Assist project managers in escalations/technical discussions in collaboration with the module lead.
Outsidein perspective
Stay informed on external factors and trends.
Adjust work style to adapt to different cultures and expectations
Bias for growth
Willing to take an unpopular stand to challenge the status quo
Thoroughly considers options when making decisions
Using logic and data to improve performance.

Skills / Knowledge & Experience

Must come from a relevant business vertical background and have a proven track record of involvement in implementing and maintaining similar processes and business improvement programmes. Understanding of implementing Quality processes like ISO, ITIL, Six Sigma & Lean Engineering is a distinct advantage.
Must have the ability to define and maintain standard endtoend business process for the business vertical and work with product team to create efficiently deployable products.
Must able to demonstrate a proven track record of creating and executing on large strategic change programs.
Proven track record of successful people management, leadership skills and people development.
Must be very strongly processdriven with a track record of successfully handling considerable change and the ability to work under pressure.
Commercially aware with very strong analytical skills.
Knowledge of the Automotive industry (desirable, not essential)
Ability to advise, persuade and influence people in a professional and effective manner
Must be able to plan and deliver multiple tasks simultaneously and to effectively organise workload.
Must demonstrate outstanding verbal and writte