Technical Consultant 1 - Toronto, Canada - Philips

Philips

Verified Company

Toronto, Canada

2 weeks ago

Posted by:

Sophia Lee

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Description

Job Title:
Technical Consultant - Patient Monitoring (

Home Based:
Toronto, ON)

Philips is a global leader in health technology, committed to improving billions of lives worldwide and striving to make the world healthier and more sustainable through innovation.

Driven by the vision of a better tomorrow.

But it's not just what we do, it's who we are. We are 80,000, wonderfully unique individuals, with two things in common. An unwavering sense of purpose and a relentless determination to deliver on our customers' needs.

It's what inspires us to create meaningful solutions - the kind that make a real difference - when it matters most.

The world and our customers' needs are changing faster than ever before and while we are proud of what we do already, we know we can do more.

That's why we need you, to help us tackle increasingly complex challenges posed by ever evolving health and well-being needs.

In this role, you have the opportunity to make life better

You will support the Philips Connected Care - Monitoring & Analytics business as a Technical Consultant - Patient Monitoring ideally based in the Toronto, ON area (travel throughout the province is required).

The Connected Care Team (CCT) serves the healthcare community through efficient management of capital medical equipment installations in various critical care and surgical areas.

You will contribute to providing the right data, context, and approach which will change the way we do business and make a difference for our customers.

Looking at the challenges the world is facing today Philips' purpose has never been more relevant.

So whatever your role, if you share our passion for helping others, you'll be working towards creating a better and fairer future for all.

You are responsible for
Customer Ownership

Serving as a consultant to provide technical recommendations that best suit the environment based on customer requirements; actively supporting the transition from a break fix operating model to a customer solution focused operation model.
Driving continuous improvements of our implementation methodology and service offerings based on customer feedback; actively supporting to implement service strategies to achieve customer loyalty.
Structuring problems and designing effective solutions to which the customer believes and advocates.
Developing enduring relationships with customers at all levels to ensure project completion, customer success, and more business; earning the respect of the team.
Communicating, verbally and in writing face to face and from a distance, simply and persuasively to different customer audiences, ranging from individual contributors to organizational leadership.

Teamwork

Leading and directing a diverse team of internal and external resources.
Documenting solutions to ensure support teams and other consultants can participate in support and onward development.
Actively participating as a member of the regional work team and working to improve team processes with clinical, sales, and service partners.
Contributing to the collective learning of Philips, seeking to share knowledge globally; assessing and sharing repeatable processes that can be leveraged across multiple projects.
Serving as a key member of the implementation project and/or service team; fostering collaboration through sharing experiences, information, perspectives, skills, and expertise.
Coordinating project resources and tasks efficiently to create more leverage; enabling team members to focus more on customer deliverables.

Compliance

Operating under the required knowledge of Provincial and Federal regulatory requirements; adhering to established training, quality, and safety requirements.
Managing company assets effectively in accordance with established Philips processes and guidelines including labor time, parts ordering and returns, tools and test equipment calibration, purchase orders, equipment, company vehicles, business expenditures, etc.
Performing all administrative duties within established Philips and regulatory timeframes including timesheets, service work orders, expense reports, Field Change Orders (FCO), preventative maintenance (PM), installation documents, site and service documentation, and other related paperwork.
Executing activities as described in the Philips Excellence Process Framework.
Representing Philips professionally in both customer and internal team situations.
Improving operational performance and compliance, individually and across the Connected Care organization; supporting change initiatives to improve inefficiencies, productivity, and execution of business commitments.

Technical

Installing, servicing, and testing IT networks, following stringent realtime patient data requirements.
Installing complex, multiphased systems comprised of IT infrastructure and patient monitoring equipment in both clinical and nonclinical environments.
Independently di