Contact Centre Rep Iv - Markham, Canada - TD Bank

TD Bank

Verified Company

Markham, Canada

3 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

411185BR

Call Center

Markham, ON

June 6, 2023

Company Overview

Department Overview

The Investment Services, Money-In Advice team is a fast paced, high volume, dynamic contact center environment.

Understanding the synergy and dependency between the customer experience, sales and operational excellence, this team uses a balanced scorecard approach to measure the health and success of our business.

We are looking for enthusiastic, energetic individuals who are interested in being part of a team committed to delivering a superior customer experience

Requirements:

Excellent customer service skills
Superior interpersonal and communication skills
Strong financial market knowledge in order to provide informational solutions and advice to all our customers
Proven competency in sales interactions and ability to identify opportunities to grow the business in all channels (including retail/wealth partners)
Ability to multitask and exhibit excellent attention to detail while consistently following established procedures and processing transactions
An effective team player who enjoys taking an active and enthusiastic role in campaigns and achieving all business building initiatives
Willing to participate in and contribute to all coaching activities
IFIC not required, license will be part of training and must achieve a min passing mark. Having your IFIC is an asset.

Additional Information

Mandatory Full Time Paid Training: Monday to Friday for 16 weeks from 9:00am to 5:00pm

Hours

37.5

Inclusiveness

At TD, we are committed to fostering an inclusive, accessible environment, where all employees and customers feel valued, respected and supported.

We are dedicated to building a workforce that reflects the diversity of our customers and communities in which we live and serve.

If you require an accommodation for the recruitment/interview process (including alternate formats of materials, or accessible meeting rooms or other accommodation), please let us know and we will work with you to meet your needs.