Project / Specialty Cleaner - Windsor, Canada - ServiceMaster Clean of Chatham, Windsor & Sarnia

ServiceMaster Clean of Chatham, Windsor & Sarnia

Verified Company

Windsor, Canada

1 week ago

Posted by:

Sophia Lee

beBee Recruiter

Description

Reporting to the Operations Manager, the Project/Specialty Cleaner will be responsible for managing and conducting various general cleaning services at assigned commercial client sites.

This will include providing direction and support to the assigned Helpers as well as assisting as/when required.

DUTIES & RESPONSIBILITIES
The following is a list of the essential duties and responsibilities of this job. The tasks and the time spent performing each task may vary as business needs require. ServiceMaster Clean maintains the right to modify job duties and responsibilities at its discretion.

Daily Office/Supervision Duties

Review work orders assigned daily and communicate with other associates involved as needed
Check routing and directions to each job as required
Review Connect team tasks
Inspect materials and equipment required for the scheduled jobs is in good working order and loaded on company vehicles prior to leaving the office
Create a requisition for materials and equipment needed for pickup at the end of each working week

Client Site Duties

Complete jobs to specifications to customers satisfaction
Manage work assignments within units allocated, and ensure the materials and equipment units taken are recorded on the work orders
Inspect the work completed to ensure the job meets ServiceMaster standards and customer requirements
Facilitate customer inspection of the job after completion, request customer signs off on the form indicating their satisfaction, and process payment for work completed
Handle reservice requests promptly and courteously
Take a person and genuine interest in providing customer satisfaction
Provide training to Helpers to complete all jobs in accordance to specifications outlined

General Duties

Maintain all equipment and vehicles to ensure they are in proper working order
Keep the interior of the vehicles used neat and clean
Maintain comprehensive understanding and knowledge of the business and services offered, advise Operations Manager appropriately, qualify jobs to be completed and gain the confidence of clients
Attend weekly meetings with production team
Attend training workshops as required for the production team
Help train new crew helpers/technicians in accordance with ServiceMaster standards
Maintain professional conduct and appearance in all client facing activities
Establish positive rapport with clients when possible
Provide an exceptional level of service that exceeds the expectation of the client
Conduct all work in accordance with company safety policies
Adherence to all company workplace policies
Perform other duties as may be required

QUALIFICATIONS
To perform this job successfully, an individual must be able to perform each essential duty listed above satisfactorily. The requirements listed below are representative of the knowledge skills and abilities required.

Employees who do not possess the requirements for a job at the time of hire are expected to attain the skills, knowledge and abilities required within a specified period of time as agreed upon, in writing, with the Manager and/or Franchise Owner.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Characteristic and Ability Requirements

Resultsoriented individual with the ability to interpret and effectively manage multiple and competing priorities and timelines
Strong management, delegation, planning and leadership skills
Effectiveness in the areas of construction safety and productivity
Effective communication skills both written and verbal
Ability to engage clients and deliver excellent service
Thorough decision making skills
Highly organized, strong attention to detail and ability to multitask
Demonstrated sound work ethics
Proven ability to build and maintain strong working relationships
Flexible, adaptable and able to work effectively in a variety of settings and with shifting priorities and deadlines
Operates with honestly and integrity with a genuine desire to make valuable contributions to the team
Team player that fosters teambased learning
Works well independently and in a team environment

Educational Requirements

Education Required:
High School Diploma

Other Education/Certification/Training preferred:
n/a

Work Experience Requirements

Work experience required:
Minimum of four (4) years of experience in cleaning services. Experience in commercial cleaning is preferred.

Job-related experience required: Two (2) years in a supervisory capacity is preferred.

Technical Requirements

Equipment:
Vacuum cleaners, dust-aids, portable cleaning equipment, tools

Software:
n/a

Other:
n/a

Competencies

Accountability sets standards of performance for self; assumes responsibility and accountability for successfully completing tasks; encourages others to take responsibility.
Adaptability treats new situations or changes