Wealth Service Centre Analyst - Toronto, Canada - Scotiabank
Description
Requisition ID: 168678Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture.
Canadian Wealth Management Operations
Purpose
Contributes to the overall success of the Business Support team ensuring specific individual goals, plans, initiatives are executed / delivered in support of the team's business strategies and objectives.
Accountabilities
- Champions a customer focused culture to deepen client relationships and leverage broader Bank relationships, systems and knowledge.
- Staying compliant with licensing obligations through continuing education under Investment Industry Regulatory Organization of Canada (IIROC) requirements.
- Delivering world class support and aptitude for first call resolution.
- Taking ownership of inquiries adhering to the standard Service Level Agreement (SLA) and ensuring information is accurately delivered.
- Ability to multitask, change priorities as required and working in a highvolume Contact Centre environment
- Taking ownership of inquiries adhering to the standard Service Level Agreement (SLA) and ensuring information is accurately delivered and implemented.
- Assist to analyze, create and maintain a variety of excel reports
- Good understanding of existing client onboarding and maintenance rules, regulations and processes
- Understand how the Bank's risk appetite and risk culture should be considered in daytoday activities and decisions.
- Actively pursues effective and efficient operations of his/her respective areas, while ensuring the adequacy, adherence to and effectiveness of daytoday business controls to meet obligations with respect to operational risk, regulatory compliance risk, AML/ATF risk and conduct risk, including but not limited to responsibilities under the Operational Risk Management Framework, Regulatory Compliance Risk Management Framework, AML/ATF Global Handbook and the Guidelines for Business Conduct.
- Champions a highperformance environment and contributes to an inclusive work environment.
Education/Experience
- Completed Canadian Securities Course (CSC) and Practices Handbook (CPH) preferred
- French speaking is highly advantageous
Scotiabank is a leading bank in the Americas
Guided by our purpose:
"for every future", we help our customers, their families and their communities achieve success through a broad range of advice, products and services, including personal and commercial banking, wealth management and private banking, corporate and investment banking, and capital markets.
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