Customer Operations Specialist - Calgary, Canada - Bayer

Bayer

Verified Company

Calgary, Canada

3 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

At Bayer we're visionaries, driven to solve the world's toughest challenges and striving for a world where ,Health for all, Hunger for none' is no longer a dream, but a real possibility. We're doing it with energy, curiosity and sheer dedication, always learning from unique perspectives of those around us, expanding our thinking, growing our capabilities and redefining 'impossible'. There are so many reasons to join us. If you're hungry to build a varied and meaningful career in a community of brilliant and diverse minds to make a real difference, there's only one choice.

Customer Operations Specialist

This role seamlessly executes the O2B operations including resolution of complex customer requests to deliver a best-in-class service and enable business targets achievement.

Bayer is committed to a flexible hybrid working environment. This is a permanent position based out of Calgary, AB.

What you will do:

Execute order management, order fulfillment and billing tasks

Order creation for Row Crop & Crop Protection businesses
Order management: monitor open orders which includes reviewing customer requested delivery dates, product availability and execute allocation requests (based on Control Tower guidance)
Execute and monitor transactions to enable delivery of product and billing
Influence product take and delivery timing to achieve financial targets
Check availability and execute allocation requests (based on Control Tower guidance), including product substitutions and cuts
Execute transactional reconciliation for dealertodealer transfer
Provide transactional support with account reconciliation
Ensure completion of all necessary forms
Stimulate efficiency of order management, promote regional standardization for SAP transactional and support processes

Resolve any immediately addressable customer requests with guidance from the CAA (Customer Account Advisor) where applicable:

Address any immediately resolvable requests (e.g., in order entry, status check, order adjustment, scheduling, product returns, delivery complaints, etc.)
Manage research, resolution, documentation, and communication for complaints & errors (incl. Delivery)
Involve Customer Operations team for resolution of nonimmediately resolvable requests and follow through

Who you are:

BS/BA in Business, Supply Chain Management, or related fields; or equivalent operational experience in Order Management or Logistics
Strong domain knowledge in agriculture preferred
Key competencies: results orientation, collaboration, agility, decision making, strong communication, interpersonal
Knowledge or experience in SAP preferred
Strong communication skills with a commitment to customer service

This position requires full vaccination against COVID-19.

What we offer:

Competitive compensation and rewards package
Collaborative, diverse and inclusive culture
Career development and global opportunities
Worklife flexibility programs such as flex hours, employee discounts, volunteer days, wellness, and other employee offerings

Bayer is committed to fostering, cultivating and preserving a culture of Inclusion and Diversity. We embrace and encourage our employees' differences and believe that our people are our most valuable asset.

The collective sum of individual life experiences, knowledge, innovation, self-expression, unique capabilities that our employees invest in their work represents our culture, reputation, and Bayer's values and purpose.

Application Deadline:
_March 29, 2023_

LI-CA

LI-Hybrid

Location:

Canada :
Alberta : Calgary

Division:

Crop Science

Reference Code:

788663