Product Support Specialist - Toronto, Canada - Pigment
Description
Our story so far...
Pigment's mission is to enable people and businesses to make better decisions.
Founded in 2019 by Romain Niccoli (ex founder and CTO of Criteo) and Eléonore Crespo (Index Ventures and Google), Pigment is a fast-growing international scale-up that raised over $160M+ to become the central business planning solution powering Finance, HR, Sales, and Marketing decisions.
Pigment has a remote flexible policy in which we offer 'in office', hybrid (up to 60% remote), and fully remote in exceptional circumstances.
What we do
Pigment is a SaaS planning platform that enables any business to play with business data in a safe, fun and collaborative environment.
It is an intuitive platform, which anyone can use and understand, that allows leaders and teams to analyze all of their business data better and anticipate the impact of their decisions with unprecedented speed and flexibility.
What you'll do:
- You will help customers derive value from Pigment by being a product expert and problem solver be it troubleshooting someone's modeling issues or reproducing a bug they experienced/reported.
- You are a true product expert who's technically savvy to conduct investigations and an essential resource for your colleagues and customers.
- You will own Support tickets from Creation to Closure
- You'll contribute to improving our processes and product, such as by transmitting customer feedback, suggesting efficiency improvements, and so much more.
- You take the initiative and love investigating and solving problems to answer questions. This is not basic customer support.
- You will strive for scale by building templates, processes and documentation, but know when to go the extra mile for the customer's experience.
Who you are:
- You have a "cando" attitude: you're handson and a gogetter.
- You have excellent written and interpersonal skills.
- You have the general technical knowhow and an affinity for learning new software. You proactively communicate issues and FYIs so the team stays informed.
- You would describe yourself as independent, empathetic, and accountable.
- You have strong project management skills and the ability to deliver on time.
- Comfortable working in a remote, fastpaced environment as part of an international team.
- You speak English to professional proficiency.
Helpful:
- Knowing a thing or two about spreadsheets or business planning is beneficial.
- You don't have to be a developer but having dabbled in HTML, CSS, SQL, APIs or Data Integrations would definitely be a big plus.
- An additional European language is also great.
What we offer:
- Competitive package
- Equity
- Healthcare
- Brand new offices in the heart of Paris, London, New York
- HR Data Protection Notice_
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