IT Support Technician - Vancouver, Canada - SELC
SELC
Vancouver, Canada
Verified Company
4 weeks ago
Description
IT Support Technician
If you are looking for a challenging yet inclusive and meaningful career in a post-secondary institution, JOIN US at SELC
SELC College is a fast-growing private post-secondary DLI (designated Learning Institution) duly accredited by PTIB and EQA in British Columbia.
Like a "Beacon of Light", we learn together and guide each other forward so that stakeholders and every student at SELC can witness - the "SELC Way".
URGENTLY, we are looking for a full-time IT Support Technician.
Specific details of the job consists of:
- Prioritize and response to staff and instructors service desk requests.
- Assist the Systems Manager as required for technical issues
- Provide the daytoday administration and operational support for Windows
- Complete new accounts setup in our SIS system
- Follow instruction to solve frequent problems when they arise
- Coordinate computer equipment repairs with manufacturer service providers as required
- Provide users training as needed
- Manage client hardware and software inventory
- Install software when required
- Create and deploy system images
- Achieve performance target
- Collaborate and communicate effectively with team members
- Responsibly and effectively handle issues
- Looks for ways to improve customer experience
- Promote and model SELC values, culture and brand promise
- Continuously build professional and technical expertise
- Perform other technical duties as required
In order to be successful for this role, you need to have the following qualifications:
- Diploma or certificate in information technology from an accredited educational institution
- 1+ years of direct frontline technical support experience
- Knowledge of and experience with Server and Desktop Windows operating systems
- Knowledge of and experience with Student Information System would be an asset
- Knowledge of and experience with Salesforce is an asset
- Knowledge of and experience with Microsoft 365 and Google G-Suite
- Knowledge of and experience with Microsoft Azure and AWS Cloud Services
- Knowledge of and experience with Networking and/or IT security is an asset
- Requires excellent customer service skills, specifically the ability to deal effectively with end users
- Requires ability to work independently and to increase knowledge and skills through selflearning
- Must have excellent English written and verbal communication skills
- Strong team player and positive contributor
- Welldeveloped analytical, problemsolving, and decisionmaking skills
- Able to consistently live our values of being purposeful, achievementoriented, cohesive, evolutionary and treating others as you want to be treated
- A strong customer experience focus
- A passion for lifelong continuous learning and professional achievement
- Successful completion of a criminal record check
Job Types:
Full-time, Permanent
Benefits:
- Company events
- Dental care
- Extended health care
- Life insurance
- Paid time off
- Vision care
- Wellness program
- Work from home
Flexible Language Requirement:
- English not required
Schedule:
- 8 hour shift
- Day shift
- Monday to Friday
Ability to commute/relocate:
- Vancouver, BC: reliably commute or plan to relocate before starting work (required)
Work Location:
One location