Client Representative Assistant - Toronto, ON, Canada - Sitel

    Sitel
    Sitel Toronto, ON, Canada

    1 month ago

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    Description

    At Sitel Group, one of the largest global providers of customer experience (CX) products and solutions, we are hiring multiple Technical Support Representatives to support high-volume inbound customer service for our Intuit Quickbooks.

    Handle inbound service calls and provide accurate account and product information
    Understand and strive to meet or exceed metrics while providing excellent customer service
    Diagnose and resolve technical hardware and software issues and guide users through step-by-step solutions, while simultaneously navigating through multiple systems
    Drive customer satisfaction through voice, chat, and/or email communications
    You have bookkeeping, accounting or equivalent financial experience
    Desktop Computer with Windows 10 (Apple/Mac, tablets, Winbooks, smart devices, Windows Mini PCs, Chromebook & Android systems are not compatible)