Implementation Lead - Edmonton, AB, Canada - Softworks

Description

Softworks is a Canadian based software development company. We build and support AlinityTM - a cloud-based enterprise application for the management of self-regulated professions (learn more). Alinity is a leading software application in the health care regulatory market space. We have installations all across Canada. The application is built on modern cloud-based technology from Microsoft, including Azure SQL. It offers a beautiful and responsive user interface that runs equally well on PCs, Macs and mobile devices.

Our company values include respecting diversity, protecting the environment, and promoting work-life balance. We are committed to staff training and career-building in a collaborative team environment.

Job Description

The Implementation Lead will play a pivotal role in assisting clients with the integration and implementation of Softworks' products, guaranteeing a smooth and efficient transition from onboarding to full utilization. The ideal candidate demonstrates outstanding written and verbal communication skills, meticulous attention to detail, and a genuine passion for ensuring client success. They will be expected to bring a consultative approach to steer implementation projects and should have prior experience working within regulatory authorities.

To be considered for this role you MUST be a citizen or permanent resident of Canada

You will:

Lead multiple implementation projects concurrently to ensure their timely delivery within project scope and high client satisfaction

Assess client requirements and create project plan to ensure implementation is completed on time, within budget and according to client expectations

Leverage strong business acumen to effectively convey clients needs internally, driving resources needed for successful implementation

Provide consistent reporting of project status to clients and internal stakeholders, addressing any issues or concerns

Identify and address implementation road blocks or other constraints and provide solutions for an efficient implementation process

Respond to and resolve escalated client issues during and/or after implementation

Required Skills and Experience:

A minimum of 2 years' experience working for a Regulatory Authority

A minimum of 1 year experience in a Software Implementation project

Excellent communication and interpersonal skills with the ability to manage client relationships effectively

Strong Project Management skills and CRM tools experience

Proven self-starter and able to work independently with minimal guidance

We offer:

• Work from home
  
• Home office setup stipend
  
• Great healthcare + dental benefits
  
• Profit sharing
  
• Flexible paid leave