Customer Excellence Advisor, Remote - Scarborough, Canada - Compass Group

Compass Group
Compass Group
Verified Company
Scarborough, Canada

1 month ago

Sophia Lee

Posted by:

Sophia Lee

beBee Recruiter
Description
You might not know our name, but you know where we are.

That's because Compass Group Canada is part of a global foodservice and support services company that's the 6th largest employer in the world, with 625,000 employees.


You'll find us in schools, colleges, hospitals, office buildings, senior living communities, tourist attractions, sports venues, remote camps and military installations and more.

We're in all major cities, at remote work sites and everywhere in between - doing business in Canada and 50+ other countries where you can learn and grow.

Join us now and point your career forward


Why work with Canteen? Imagine having a career that can take you places. Join our industry-leading team and there's no telling how far you can grow with us. We provide healthy vending options through innovative design and quality products. We're proud of our team and what we have accomplished over the years. Let's continue moving forward, together.


Job Summary:

Now, if you were to come on board as a
Customer Excellence Advisor, we'd ask you to do the following for us:

  • Respond to customer inquiries regarding vending, Avenue C and Beverage services and equipment, client funds, etc.
  • Utilize computer/online guidelines in responding to customer inquiries
  • Communicate with customer to help them understand Canteen service timelines
  • Complete, process, and maintain applicable paperwork and records
  • Research and resolve customer disputes and problems within established limits
  • Handle dissatisfied customers in a courteous and professional manner
  • Strive to resolve customer issues on the first call without having to transfer callers
  • Follow escalation procedures as needed


Think you have what it takes to be our
Customer Excellence Advisor? We're committed to hiring the best talent for the role.


Here's how we'll know you will be successful:

  • Minimum 2 years' experience in a Call Centre
  • Excellent interpersonal skills to interact, motivate, and communicate with a wide range of staff and hospital personnel in a professional manner
  • Effective verbal and listening communication skills
  • Strong, genuine customerfocused service and quality attitude
  • Proficient in Microsoft Office with exceptional Excel skills
More jobs from Compass Group
See all jobs of Compass Group