Agent - Service Partners (Bilingual) - Lachine, Canada - MAAX Bath Inc.
Description
SummaryPrimary Responsibilities
- Makes payments for invoices from service partners.
- Responds to phone calls from service partners regarding requests for additional billing authorization and authorization to destroy units above the repairability threshold.
- Reassign work orders to service partners.
- Collabore with the accounts payable services of American Bath Group to ensure the resolution of certain bill payment issues. Maintains the classification of documentation related to its sector.
- Joins the team in taking interactions during peak periods.
- Other tasks assigned by the manager.
1)
Minimum level of education required and/or specialization:
High school/college/pre-university diploma:
DEC required / and or equivalent experience
2) Minimum experience required:
2 years of relevant experience
3) Special skills required:
Proactivity
Autonomy and initiative
Analytical skills leading to recommendations
Beginner level with MS Office suite software (Excel and Word)
Bilingual
Skilled in negotiation
Knowledge of plumbing an asset
Thoroughness and rigor
Punctuality and flexibility
Professional and mature
4)Main interactions:
Accounts Payable Department, Service Partners, Technical Service Team
- Business Impact
Job Types:
Full-time, Permanent
Benefits:
- Casual dress
- Company pension
- Dental care
- Disability insurance
- Extended health care
- Life insurance
- Onsite gym
- Onsite parking
- Vision care
Schedule:
- 8 hour shift
- Day shift
- Monday to Friday
- No weekends
Work Location:
Hybrid remote in Lachine, QC
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