Customer Service Representative - Delta, Canada - Oldcastle APG

Oldcastle APG

Verified Company

Delta, Canada

1 week ago

Posted by:

Sophia Lee

beBee Recruiter

Description

Job ID: 489901

Oldcastle APG, a CRH company, is a leading global supplier of building and landscaping products.

Its product portfolio includes hardscapes and masonry, packaged cement mixes, lawn and garden materials, and composite decking sold through a variety of channels for residential and commercial use.

Oldcastle APG is the leading producer of hardscapes in North America and Europe and the innovator behind many of the industry's well-known brands: Belgard hardscapes, Echelon masonry, Sakrete bagged dry mixes, and MoistureShield composite decking.

With over 260 operating locations and approximately 8,500 employees, Oldcastle APG operates across 7 countries in the U.S., Canada, and Europe.

Summary

This position is responsible for ensuring the highest level of customer satisfaction by providing support, guidance, proper follow-up and resolution of client inquiries or issues.

Essential Duties and Responsibilities

Arrange transportation, including obtaining best price and timely delivery to meet customer needs
Assist customers by providing information and product specifications
Coordinate deliveries of jobsite and retail locations, including processing/posting of pallet returns and some product returns
Work closely with production, yard, shipping and sale staff to get orders out to customers
Collaborates with Key Account Managers to exchange information of value within the team
Process product returns & refunds
Cash/Debit/Credit account transactions
May input all Big Box (Rona, Home Depot, etc.) invoices electronically
Collaborate with Key Account Managers to provide excellent customer service
Provide information to customers; including price quotations/estimating, checking inventory for product availability, providing delivery dates to customers and verifying pricing
Communicate with production team as well as yard staff regarding inventory levels
Daily filing
As time permits may complete project work (for Key Account Managers) such as creating product binders and providing other promotional/information material for contractor's, mason's, architects, engineers, etc.
Maintain general office by restocking brochures and promotional materials, price list updates, and office cleanliness
Sort incoming mail, and arrange outgoing couriers
Conduct physical inventory counts as scheduled
May provide back up for Plant Administrator in the event of vacation or leave of absence
Complete daily bank deposit
Other duties as assigned

Qualifications
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skills and/or abilities required. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential duties of the job.

Requirements / Education / Experience

High school diploma
Detailed oriented
Mathematically inclined
Advanced computer skills, specifically with Lawson (ERP), and Microsoft Office
At least 2 years experience in a manufacturing/logistics environment in customer service or dispatch
Experience with a multiline phone system
Ability to multitask and prioritize workload in a fast paced, busy environment
Exceptional customer service, communication and problem solving skills
Possesses excellent time management and organizational skills

Compensation
- $50,000 - $55,000 plus commission

What CRH Offers You

Highly competitive base pay
Comprehensive medical, dental and disability benefits programs
Group retirement savings program
Health and wellness programs
A diverse and inclusive culture that values opportunity for growth, development, and internal promotion

About CRH
CRH has a long and proud heritage.

We are a collection of hundreds of family businesses, regional companies and large enterprises that together form the CRH family.

CRH operates in a decentralized, diversified structure that allows you to work in a small company environment while having the career opportunities of large international organization.

Oldcastle APG, a CRH Company, is an Affirmative Action and Equal Opportunity Employer.

EOE/Vet/Disability