Computer Support Technician - Edmonton, Canada - National Research Council Canada

National Research Council Canada

Verified Company

Edmonton, Canada

1 week ago

Posted by:

Sophia Lee

beBee Recruiter

Description

Help bring research to life and drive your career forward with the National Research Council of Canada (NRC), Canada's largest research and technology organization.

We are looking for a Computer Support Technician to support our Client Service Centre (CSC). The Computer Support Technician would be someone who shares our core values of Integrity, Excellence, Respect and Creativity.

The incumbent will also be involved with providing tier 1 hardware support, which involves gathering information from the client, analyzing the situation, and providing basic troubleshooting procedures before escalating to tier 2 support.

KEY ACTIVITIES in the context of the C/B/I IT integrated infrastructure:

Image computers as per profile requirement.
Tracking and registering computers and peripherals into a configuration management database (CMDB).
Implement and enforce PC management standards and policies.
Assist in the creation of, and maintain up to date procedures and guidelines on how to manage and configure IT equipment.
Verify if equipment has been received correctly.
Solve computer hardware and mobile device problems.
Keep up to date with current technological trends in computers.
Preparing and shipping orders to personal and onsite locations.
Predeployment testing, troubleshooting, and technical diagnosis of new/existing computers.
Support and manage Mobile Devices

Screening Criteria:

Education:

Certificate or college diploma in computer science or a related field.

For information on certificates and diplomas issued abroad, please see Degree equivalency

Experience:

Experience with desktop software or hardware imaging technologies.
Experience with computer hardware components assembly.
Experience with mobile phones (iOs / Android).
Experience with software and driver installation, troubleshooting, and configuration.
Experience using ticket tracking systems such as Axios Assyst.

Condition of Employment:

Secret (II)

Language Requirements:

English

Information on language requirements and self-assessment tests

Assessment Criteria:

Technical Competencies:

Strong knowledge and ability to install computer hardware and peripherals, including Windowsbased desktop PCs, laptops, tablets as well as manage mobile devices.
Ability to install and configure productivity software.
Ability to use reasoning and problemsolving skills.
Ability to work concurrently on various projects.
Good knowledge and ability to install, configure, and maintain Windows 10 operating system and system drivers.
Good knowledge of processes around imaging software or hardware, inventory and asset management and change management concepts.
Excellent time management skills to allow prioritization of service requests coming from clients with competing deadlines.

Behavioural Competencies:

Technology support

Conceptual and analytical ability (Level 1)

Technology support

Initiative (Level 1)

Technology support

Results orientation (Level 1)

Technology support

Selfknowing and selfdevelopment (Level 1)

Technology support

Teamwork (Level 1)

Competency Profile(s):

Relocation:

Relocation assistance will be determined in accordance with the NRC's directives.

Compensation:

Salary under review
From $58,632 to $75,385 per annum.

An incumbent occupying a position within the CS Group is currently entitled to receive a terminable allowance of $139 per month.

NRC employees enjoy a wide-range of competitive benefits including comprehensive health and dental plans, pension and insurance plans, vacation and other leave entitlements.

Notes:

A prequalified list may be established for similar positions for a one year period.
The incumbent must adhere to safe workplace practices at all times.
We thank all those who apply, however only those selected for further consideration will be contacted.

Please direct your questions, with the requisition number to:

Telephone:

Closing Date:24 August :59 Eastern Time