Manager Renewals - Toronto - Dayforce

Description

Dayforce is a global human capital management (HCM) company headquartered in Toronto, Ontario, and Minneapolis, Minnesota, with operations across North America, Europe, Middle East, Africa (EMEA), and the Asia Pacific Japan (APJ) region.

Our award-winning Cloud HCM platform offers a unified solution database and continuous calculation engine, driving efficiency, productivity and compliance for the global workforce.

Our brand promise - Makes Work Life Better - Reflects our commitment to employees, customers, partners and communities globally.

Effective November 1, 2025 this position is not open to residents of Quebec; applicants must reside in a province or territory of Canada other than Quebec to be considered. Any roles available in Quebec will be posted separately.

About The Opportunity

The Manager, Renewals Desk — part of the Revenue Operations organization — plays a critical role in executing and continuously improving the company's renewals motion. Working closely with Customer Success, Sales, Finance, Legal, and Revenue Operations partners, this role ensures renewals are processed accurately, efficiently, and in alignment with customer and business objectives.

This role is responsible for managing day-to-day renewals operations, supporting a customer-facing renewals team, and driving operational consistency through process, tools, and reporting.

What You'll Get To Do

• Partner with Customer Success, Sales, Finance, Legal, and RevOps to support the execution of the company's renewals strategy and operating model.
• Manage the day-to-day operations of the centralized Renewals Desk, ensuring renewals are processed accurately, on time, and in accordance with company policies.
• Lead and support a customer-facing renewals team responsible for executing renewals with professionalism, accuracy, and strong customer experience.
• Implement and maintain standardized renewal processes, playbooks, and workflows across all customer segments.
• Partner with Revenue Operations to support renewal dashboards, reporting, and forecasting accuracy.
• Work with Legal and Finance to support contract workflows, approval processes, and pricing policies to improve renewal cycle times.
• Partner with Customer Success and Sales leadership to ensure alignment on renewal ownership, handoffs, and escalation paths.
• Monitor renewal performance, pipeline health, and execution quality, identifying areas for continuous improvement.
• Support renewal forecasting, reporting, and operational planning.
• Drive operational excellence through process optimization, automation, and best-practice adoption.
• Act as a key operational point of contact for renewals across go-to-market teams.
• Ensure pricing and contracting processes are followed consistently and compliantly.

Skills And Experience We Value

• 6–8+ years of experience in SaaS, technology, or recurring revenue businesses, with experience in Renewals, Revenue Operations, Deal Desk, or Customer Success Operations.
• Experience managing or leading a renewals, deal desk, or commercial operations team.
• Strong operational and analytical skills with experience in process improvement and reporting.
• Solid understanding of SaaS revenue metrics such as ARR, GRR, NRR, and churn.
• Experience working cross-functionally with Sales, Customer Success, Legal, and Finance.
• Proficiency with Salesforce and renewal / deal tools such as CPQ, ChurnZero, and DocuSign.
• Strong communicator with the ability to translate operational data into actionable insights.
• Proven ability to manage execution, prioritize competing deadlines, and drive operational discipline.
• Previous experience managing and offshore team (preferred not required).

What's In It For You

Dayforce is fueled by the diversity of our talented employees. We are an equal opportunity employer and consider and embrace ALL individuals and what makes them unique. We believe our employees should be happy and healthy, with peace of mind and a sense of fulfillment.

We encourage individuals to apply based on their passions.

Dayforce encourages personal and professional growth. We offer excellent time away from work programs, comprehensive wellness initiatives and recognition through competitive pay and benefits.

With a commitment to community impact, including volunteer days and our charity, Dayforce Cares we provide opportunities for you to thrive both in your career and personal life. Our focus is not just on your job but on supporting you to be the best version of yourself.

This job posting is for an existing vacancy.

Artificial intelligence may be used in the screening, assessment, or selection of applicants for this position.

About The Salary Ranges

Please note that the salary range mentioned in this job description should serve simply as a guide. The final compensation offered may vary based on a variety of factors, including bonuses and/or incentives, or a candidate's experience, skills, budget and location. Our company is committed to providing a fair, equitable, and competitive package that reflects the value an individual brings to the organization.

Proficiency in English

Proficiency in English is required for this position as this role will regularly interact with English-speaking stakeholders, co-workers, managers and/or clients across the world. Further, our back office support teams, including but not limited to Human Resources, are primarily English speaking. Employees need to be able to communicate with these departments in English to appropriately administer their business relationship. Due to the significant high volume of interactions with these English-speaking co-workers, managers, stakeholders and/or clients, which is inherent to this position, it is not possible to reorganize the company's activities to avoid this requirement.

Fraudulent Recruiting

Beware of fraudulent recruiting. Legitimate Dayforce contacts will use an email address. We do not request money, checks, equipment orders, or sensitive personal data during the recruitment process. If you have been asked for any of the above, or believe you have been contacted by someone posing as a Dayforce employee, please refer to our fraudulent recruiting statement found here:

Dayforce actively monitors all job applications to ensure authenticity. Submissions determined to be fraudulent or misleading will be declined from the recruitment process.

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