Programs Administration Coordinator - Toronto, Canada - Rogers Communications

Rogers Communications

Verified Company

Toronto, Canada

2 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

Come play a key role in building the future of Sports & Media Everyone wants to be part of a transformational team - and that's exactly what we're building at Rogers Sports & Media.

A team that innovates and a team that wins.

At Rogers Sports & Media we are committed to creating and growing teams that are digital-first, fast-moving and bold-thinking and are focused on delivering impact with everything they do.

Our impressive collection of assets includes media properties, sports teams, sports events & production, venues, e-commerce platforms and a close connection with our Connected Home and Wireless team.

Collectively, we touch the lives of 30 million of Canadians every month

As we grow our team, the well-being of our team members remains our top priority.

To ensure the health and safety of our team members, including those in the recruitment process, our team members are working from home, and are equipped to do so safely and efficiently.

Are you up for the challenge and the fun? If so, consider the following opportunity

Programs Administration Coordinator

Jays Care Foundation | Toronto Blue Jays Baseball Club

REPORTS TO:
Jays Care Project Managers

TERM:
January 22, September 8, 2023

COMPENSATION:
($22/hour - 35 hours per week)

RESPONSIBILITIES:

ADMINISTRATION (50% of the time)

Ensure all administrative duties are effectively completed (i.e.

participant information is up to date and safely stored, including:
participant attendance, staff time sheets, incident/accident reports, weekly challenges, etc.)

Ensure that the programming calendar is kept up to date and distributed among staff in a timely manner
Assist with the creation and collection of data from online feedback surveys and help assess registration trends, customer satisfaction and participant demographics
Manage, collect, and update supplemental participant forms (medical, travel, waivers, etc.)
Assist with booking for travel and trip logistics
Assist with basic bookkeeping and collection of receipts for account reconciliation
Assist with the distribution and collection of seasonal staffing administrative documents (general information, medical, forms, etc.)
Reviewing material resources, protocols, and procedures to ensure accuracy and that we are meeting all health and safety measure
Support of program swag/paraphernalia design, ordering and distribution
Supporting other Jays Care program administrative tasks as required

COMMUNICATION (20% of time)

Create a warm, safe, fun and welcoming presence in all encounters with staff, youth participants and caring adults
Connect with all registered families on an ongoing basis to develop rapport, address any issues and assist frontline staff with adjusting programming to best suit ages/needs/interests of participants
Inform program families of important dates and document all essential communication regarding parental and/or participant concerns
Assist with creation and distribution of virtual and printed marketing materials
Assist with design and publicizing of social media content (via Instagram, Twitter, TikTok, etc.)
Attending occasional information sessions, recruitment events & open houses

STAFF TRAINING, DEVELOPMENT, COACHING AND TEAM-BUILDING (10% of time)

Participate in virtual and inperson training to best prepare for the role
Model bestpractices with youth participants, families, and coworkers to help them envision what success looks like
Develop clear plans for effectively training staff in all communication procedures
Facilitate staff participation in all required training opportunities

MANAGE CHALLENGING SITUATIONS (20% of time)

Address any concerns immediately using summer program behaviour management protocols (i.e. creating behavioural contracts, communicating with parents, creating and implementing behavioural management tools, etc.)
Create documents for action plans for internal conflicts among staff, parents, community organizations, and/or youth participants
Offer supportive and constructive feedback to help staff build on existing practices
Responding to challenging situations that are brought to your attention using risk management lens and bringing it to attention of upper management
Ensure that all safety concerns that arise during programming are properly managed in a timely fashion (i.e. responded to effectively, communicated to parents, reported to supervisors and external professionals using appropriate reporting procedures)

EXPERIENCE AND SKILLS

EDUCATION/TRAINING/CERTIFICATION:

Completion or progress towards a University Degree and/or College Diploma in disciplines surrounding Arts, Marketing, Commerce, Media, Communication, Recreation, and/or Community Programming & Development
Minimum of one year office experience with emphasis on customer service via telephone/inperson

JOB KNOWLEDGE/SKILLS REQUIRED (must have):