Supplier Success Professional-trilingual - Calgary, Canada - Avetta, LLC

Avetta, LLC
Avetta, LLC
Verified Company
Calgary, Canada

2 weeks ago

Sophia Lee

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Sophia Lee

beBee Recruiter
Description

SUMMARY


The Supplier Success Professional (Customer Support) for Worker Management will assist in developing and maintaining a world-class prequalification and Worker Management System for suppliers and workers while being the first point of contact for all Avetta customers.


This role requires being fluent in all three of the following languages (both verbally and in writing): Portuguese, Spanish, and English.



After the initial 4 week training period in office, this role would offer a hybrid work schedule in our Calgary office (Tues-Thur in office, Mon/Fri work from home).

Pay rate:
$21.30/hour CAD

ESSENTIAL DUTIES AND RESPONSIBILITIES:

  • Learn and understand Avetta's and Avetta's clients Worker Management System inside and out
  • Ability to resolve complex issues with focus on customer experience
  • Prioritize and resolve customer needs
  • Accurately verify details on regulatory documents
  • Support and explain customer billing and subscription terms
  • Record details of interactions in SalesForce platform
  • Work on dedicated projects for Worker
  • Communicate and coordinate with internal departments
  • Work as a team and be a positive addition to Avetta's culture
  • May be required to attend training, meetings, or seminars
  • Delight and ensure customer satisfaction
  • Perform other duties as assigned

MINIMUM QUALIFICATIONS:

  • Call center experience is a plus
  • Excellent communication skill both written and orally
  • An affinity for learning online software systems
  • Interpersonal skills
  • Problem analysis and problemsolving
  • Attention to detail and accuracy
  • Adaptability
  • Self-Motivated
  • Stress tolerance
  • Fluent in English, Portuguese, and Spanish
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