Customer Service Representative - Québec, Canada - Aon

Aon

Verified Company

Québec, Canada

2 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

Aon Choice is a growing business looking for a skilled problem solver to join our team as a Customer Service Representative.

This is a hybrid role with the flexibility to work both virtually and from our Montreal office. Aon is in the business of better decisions
At Aon, we shape decisions for the better to protect and enrich the lives of people around the world.

As an organization, we are united through trust as one inclusive, diverse team, and we are passionate about helping our colleagues and clients succeed.

What the day will look like
Answers incoming customer calls regarding benefits, account issues, and general client concerns
Responsible for maintaining a high level of professionalism with clients and working to establish a positive rapport with every caller
Update customer information in the customer service database after each interaction
Follow up with clients when needed
Work with the management team to stay updated on product knowledge and be informed of any changes in company policies How this opportunity is different
1 to 2 years of customer service experience in a call center
Must be fully bilingual and have an excellent verbal and written communication
skills, especially in the English language.
Must be available to from 8 AM to 8 PM on weekdays.
High school diploma or equivalency How we support our colleagues
In addition to our comprehensive benefits package, we encourage a diverse workforce.

Plus, our agile, inclusive environment allows you to manage your wellbeing and work/life balance, ensuring you can be your best self at Aon.

Furthermore, all colleagues enjoy two "Global Wellbeing Days" each year, encouraging you to take time to focus on yourself.

We offer a variety of working style solutions, but we also recognise that flexibility goes beyond just the place of work..

and we are all for it. We call this Smart Working
Our continuous learning culture inspires and equips you to learn, share and grow, helping you achieve your fullest potential. As a result, at Aon, you are more connected, more relevant, and more valued.
Aon values an innovative, diverse workplace where all colleagues feel empowered to be their authentic selves. Aon is proud to be an equal opportunity workplace.
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