Media Technical Support Analyst - Toronto, Canada - TVO

TVO

Verified Company

Toronto, Canada

2 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

Position Title:
Technical Support Analyst (40 hrs. per week)

Division:
Digital and Innovation

Reports To:
Manager, Infrastructure Services

Salary Range:
$ 61,847- $67,967

Location:
Toronto, Yonge & Eglinton (hybrid work)

TVO Media Education Group is a social impact charity at the intersection of digital learning, journalism, and immersive storytelling. As creators of award-winning content, we inspire learning that changes lives and enriches communities

What's in it for you
***When it comes to learning, we walk the talk: it's the cornerstone of everything we do, and each one of us invests deeply in our own learning while elevating each other's knowledge - whether through peer-to-peer learning, workshops or lunch & learns. You'll work with folks who are thrilled and driven by the digital learning and media landscapes. Roll up your sleeves and work cross functionally with great teams where collaboration is the beating heart of all that we do. We're a tight-knit community and we're just the right size, meaning that you'll get to meet and work with people from across our organization, at all levels - the ones who have been here for 10 months, 10 years, and well beyond. Maybe you'll even get to meet Polkaroo.

Who we are
TVO Media Education Group has embarked on an ambitious transformation as part of our new strategic vision.

We know we are a better organization when we honour our commitments, when we thrive with diverse voices, when we value bold thinking, and embrace change.

We understand and celebrate that we are better, together.

We are proud and thrilled to be named a
Greater Toronto Top Employer of 2023 This is a testament to the incredible work we do, every day, and the impact that we have on the lives of Ontarians.

However, you jump in with us, you'll join a team of good people who are constantly inspired and challenged to do great work.

Join us on our journey as we go from great to _greater._

The opportunity
The Media Technical Support Analyst is a vital role in leveraging TVO's digital first initiatives.

This opportunity will ensure that our employees are nimble and efficient by providing them with the tools and technical support that they need as we move towards new technologies and cloud computing platforms.

How you will make an impact

Installation and configuration of different systems, devices, instruments, and electronic equipment used in the operation of a multimedia studio
Occasional travel within Ontario to support TVO Today Live events
Testing and checking of audio/video equipment, streaming devices, networks, media asset management, transcoders, and all other audio/video equipment
Develop, maintain, and deploy OS images to new Mac and Windows computers
Configure and deploy mobile devices and peripherals used in fieldbased content creation
Perform onsite and remote analysis, diagnosis, and resolution
Create and maintain documentation as it relates to the above technologies
Maintain electronics devices inventory and perform asset management
Translate business requirements into technical solutions
Document Standard Operating Procedures (SOP) and suggest workflow improvements
Script in PowerShell to automate such tasks as data transfer and software deployment

What you will bring to TVO

Bachelor's Degree or College Diploma in a relevant field
Between three and five years of Broadcast Media based IT experience in an enterprise environment
Expertise in the following
Digital Media concepts, audio and video transcoding, different video file formats
Understanding of TV playout automation, video production switchers
Experience with Streaming services
Ability to read, write and understand signal flow diagrams
Latest Microsoft Windows and macOS platforms
Latest Android and iPhone platforms
Automated deployment methods
Network Fundamentals
Cyber Security
Excellent communication skills
Selfstarter, with ability to work effectively both independently and as part of a team
You live our values: we value bold thinking, we embrace change, we thrive with diverse voices, we honour our commitments, we're better together

Helpful Certifications:

Electronics Engineering Technology program
Electronics Technician
Audio/Video Specializations
Microsoft Certifications

TVO is an equal opportunity employer and is committed to an inclusive, equitable, and accessible workplace where all employees feel valued, respected, and supported.

We believe that the diversity of our team strengthens our ability to develop creative solutions and products that are reflective of the communities in which we serve across Ontario.

At TVO, we recognize the importance of using anti-oppression practices, both within our organization and in our content.