Operations Officer I - Mississauga, Canada - TD Bank

TD Bank
TD Bank
Verified Company
Mississauga, Canada

2 weeks ago

Sophia Lee

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Sophia Lee

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Description

TD Description
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Department Overview

  • Provide a broad range of operational support and perform general to specialized transactions and/or other processing activities for own Operations function.
  • Communicate with partners in a professional manner, demonstrating clear understanding of customers/partners needs and knowledge of TD products and processes.

Customer:


  • Execute transactions accurately, on time and in line with established guidelines / procedures while adhering to formal or informal Service Level Agreement(s) (SLAs)
  • Refer or escalate processing or operational issues as needed based on a solid understanding of the issue, connecting with the appropriate function/partner to facilitate resolution and ensure that service quality is maintained
  • Identify opportunities to improve service delivery
  • Support partners with incoming transactions, validating information as needed to perform adjustments within authority levels
  • Interact with partners by responding to requests in an effective and timely manner
  • Use effective relationship skills when communicating with partners/colleagues/customers

Shareholder:


  • Complete assigned workload to meet SLA requirements for service and productivity
  • Consistently exercise discretion in managing correspondence, information and all matters of confidentiality; escalate issues where appropriate
  • Support the timely and accurate completion of business processes and procedures
  • Escalate non
- standard or high-risk activities as necessary

  • Support and participate in process improvement opportunities
  • Ensure necessary due diligence to support the accuracy of all transactions / activities
  • Be knowledgeable of and comply with Bank Code of Conduct

Employee/Team:


  • Participate fully as a member of the team, promote team effectiveness and contribute to a positive work environment
  • Support the team by actively building operations knowledge, think critically about processes and opportunities for improvement, and share ideas
  • Participate in personal performance management and development activities, including cross training within own team
  • Keep others informed and uptodate about all relevant or useful information related to daytoday activities
  • Contribute to a fair, positive and equitable environment that supports a diverse workforce
  • Act as a brand ambassador for function and the bank, both internally and/or externally

Breadth & Depth

  • Works within well defined guidelines, accountable for completing routine transactions or repetitive processes within standardized framework and generally with limited financial impact
  • Executes through a prescribed, established or documented set of parameters / procedures
  • Limited to low decision
- making authority

  • Identifies issues and escalates internally; typically addressing routine requests requiring mínimal discretion
  • Limited or first level (initial) interaction with internal partners
  • Focus of work is on the completion of day to day processes or activities however may include weekly or monthly routine activities
  • Requires entry or working level knowledge of processes / procedures
  • Generally reports to a Team Manager

Job Requirements

  • Undergraduate degree/ college diploma preferred and/or
year relevant experience


Inclusiveness


At TD, we are committed to fostering an inclusive, accessible environment, where all employees and customers feel valued, respected and supported.

We are dedicated to building a workforce that reflects the diversity of our customers and communities in which we live and serve.

If you require an accommodation for the recruitment/interview process (including alternate formats of materials, or accessible meeting rooms or other accommodation), please let us know and we will work with you to meet your needs.


Job Family

  • Banking Operations

Job Category - Primary

  • Operations & Underwriting

Job Category(s)

  • Operations & Underwriting

Hours

  • 37.5

Business Line

  • TD Canada Trust

Time Type

  • Full Time

Employment Type

  • Regular

Country

  • Canada

Province/State (Primary)

  • Ontario

City (Primary)

  • Mississauga

Work Location

  • 4880 Tahoe Boulevard

Job Expires

  • 05Mar2023

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