Student Services Officer-maternity Leave - Vancouver, Canada - Canadian College of Technology and Business (CCTB)

Canadian College of Technology and Business (CCTB)

Verified Company

Vancouver, Canada

1 week ago

Posted by:

Sophia Lee

beBee Recruiter

Description

Position Job Title:
Student Recruitment Advisor - Maternity Leave

Location:
On-site-Vancouver, BC

Reports To:
Associate Director, Student Services/Registrar

Starting Salary:
$45,000

About Canadian College of Technology and Business
At the Canadian College of Technology and Business (CCTB), student success is our goal.

Through our range of IT and business-focused programs, we provide our students with the highest quality training, preparing them for a rewarding career in an increasingly digitalized world.

CCTB is a member of Global University Systems (GUS).

GUS is a United Kingdom-based international education group with institutions in the UK, Singapore, Germany and Canada, and a student body of over 95,000 students.

Primary Purpose

Job Role
The Student Services Officer will report directly to the Associate Director, Student Services/Registrar. The incumbent is responsible for front-line service to a diverse student population with regards to student support and enhancing socio-academic engagement on
- and off-campus.

This is a maternity leave coverage position which may become permanent. As this is a front-line student affairs position, the incumbent will be required to report on-campus full-time. The job may entail working some evenings and weekends on campus.

Key Responsibilities

Student Affairs Services Duties:

Providing professional, proactive, studentfocused, and exceptional frontline service in a variety of formats to a diverse student population;
Providing information in an accurate, friendly, empathetic, studentfocused, and timely manner;
Providing general guidance on College policies, guidelines, and processes;
Planning and executing student events and activities on

- and off-campus;

Supporting the planning and execution of student engagement strategies for domestic and international students;
Assisting with New Student Orientation and conducting presentations on Student Services processes and policies;
Assisting in administering the Health Insurance Plan (Guard.

Me/Keep.
ME SAFE programs);

Assisting with creating and distributing enrolment letters, invitation letters, transcripts, ID cards, and other student documents;
Supporting the Operations and Communications Manager in written and published communication for student events and updates;
Following up with students' special accommodation cases, incident reports, and other reports;
Managing the announcement boards and Student Events calendar both online and onsite; and
Assisting the Associate Director, Student Services/Registrar in achieving the objectives of the Student Services Department.

Operational Support Duties:

Assisting with frontdesk coverage in rotating shifts;
Assisting in greeting and welcoming visitors, clients, agents, and prospective students; and
Assisting with campus inventory management and supplies;

General Administration Duties:

Performing administrative duties under the management team upon request;
Updating student profiles in student information system and other data entry tasks;
Maintaining the general filing system and filing correspondence where appropriate; and
Other Student Services tasks as required by the Associate Director, Student Services/Registrar

Position Requirements

Education and Experience:

A postsecondary credential is required;
One to two years' experience in international contexts is recommended;
Experience in student services and engagement is strongly recommended;
Experience working in an intercultural environment is required;
Experience with client relations management software and marketing/communications software is recommended;
Experience with crossfunctional and crossdepartmental projects is required

Knowledge and Skills:

Strong communication skills in all forms including written and oral;
Willingness to learn and receive constructive criticism is vital to succeed in this role;
Intercultural competence or successful experience in intercultural settings is required;
Excellent planning, organizational, and multitasking skills;
Astute attention to detail is required to succeed in this role;
Must be able to work in a fastpaced environment with many deadlines;
Selfmotivated, proactive, and able to work independently and under supervision

Additional Information:

This position is required to report onsite and is not eligible for workfromhome accommodations
Vacation blackout dates include Orientation and Registration weeks (2 weeks during Winter, Spring, and Fall intakes), Convocation Day, and other related major student activities.
We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity and/or expression, status as a veteran, and basis of disability or any other federal, provincial, or local