Customer Success Manager - Vancouver, Canada - Rival Technologies

Rival Technologies

Verified Company

Vancouver, Canada

2 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

Rival Technologies
We are looking for a dynamic
Customer Success Manager to join our growing team.

This role will report to the Director of Customer Success, and will work closely with other team members on the execution of their account's projects.

At Rival, one of the secrets to our success is the support, guidance and innovation we bring to our clients.

Our Customer Success team is the secret sauce that makes our technology platform best in class.

Not only do we work with our clients and their customers every day, we also play an important role in product innovation and the sales process.

But, why us for your next career adventure?
When you join Rival Technologies, you're joining a high-growth startup solving a massive problem for the $76-billion research industry.

We're developing voice, video and chat solutions that allow global brands to get richer and more accurate insights on the attitudes, opinions and preferences of their customers.

By allowing companies to engage consumers via modern technologies that people use, we're boldly taking the insights world to its next phase — and we're looking for great talent to join us as we step into our next chapter of growth.

Could that be you?

A few reasons why you should choose Rival: You'll be helping market a company with an innovative product and a lot of momentum.

We are currently a hybrid workplace. We offer a Home Office Stipend, Monthly Internet Stipend and Corporate Cellphone Plan to make sure you are comfortable, connected and well set up in your space,
A culture that's built on trust and hard work, while still having a good time,
Leadership that invests in you, your development and career growth,
We have a lineup of customers many could only dream of working with, including Warner Bros., Allbirds, P&G and Paramount,
A Place for all Genders in Tech:

Gender diversity and equality benefits everyone. We're committed to supporting all gender identities and expressions in tech by advocating for equality.

We're also proud to partner with forward-thinking organizations like Chic Geek and Next Gen Men, who continue to build a more vibrant, inclusive and diverse technology landscape.

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We compensate fairly. We are committed to pay equity/fair pay practices and closing the gender salary gap.

Our compensation package proudly includes:

Competitive base salary,
Stock options,
100% employer paid benefits plan including paramedical and mental health support,
Generous vacation allowance,
Selfmanaged approach to sick, personal and mental health days, and
Parental leave top up just to name a few

Interested? Yeah. We thought you might be.

What You'll Do as a Customer Success Manager

Focus on program and project execution including quality assurance.
Responsible for daytoday project and client needs, with guidance from the Senior team members.
Liaise with the Sales team for a seamless client transition through onboarding.
Act as main customer contact at the project level.
Encourage product adoption.
Keep project budget, timeline and resources inline with project plan and specifications.
Responsible for sample procurement, deployment, execution and managing sample vendor relationships and billing procedures.
Responsible for managing incentive programs and budgets and liaising with our incentive fulfillment team.
Managing recruitment programs on various social media platforms with guidance and assistance from other team members and our inhouse creative team.

What You'll Have

2+ years in an account manager or customer success role, preferably in a B2B SaaS environment.
Excellent communication skills, both written and verbal.
A Customer obsessed mentality: strong customer focus with a desire to surprise and delight our customers.
A deep understanding of various social media platforms experience running campaigns or creating content is a big plus.
Strong technical skills you don't need to know how to code but you do need to know your way around an Excel spreadsheet and be able to learn new technologies quickly.
An undergraduate degree.
A proactive approach to all types of tasks you're eager to find new ways to solve problems and exceed expectations.
Ability to remain composed and solutionfocused during times of stress.
A flexible style of communication that allows you to adapt depending on audience.
A keen eye for detail and some experience with project management.
The ability to translate complex concepts into easytofollow written and verbal content.
Market Research experience is a bonus, but experience with marketing, analytics and social media advertising will be beneficial to this role.

If you think you're a good fit, please connect with us ASAP with your resume. Please note, you must be eligible to work in Canada to be considered for this role. We thank everyone for their interest, however only successful applicants will be cont