Studio Manager - Oakville, Canada - Deka Lash ON - Bronte Village

Description

• Above industrystandard base pay per hour
• Commission on every service performed and every product sold
• Highpotential gratuity income
• Participation in a allstudio bonus program
• FREE lash services and discounts on products
• Flexible, yet consistent, days and hours
• Paid time off

Deka Lash is one of the fastest-growing brands in the beauty business and we are looking for world-class leaders to manage our studio.

Are you such a leader? If so, please bring your positive attitude and lash extension skills to us for a wonderful opportunity to grow with us.

• Provide eyelash extensions personally, in addition to leading staff and managing the studio
• Leading by example and modelling all activities through selfinvolvement
• Maintaining the morale of lash artists through positivity, motivation, and support
• Promoting Deka Lash branding and culture through consistency and continuity in all actions

• Provide astonishing lashes
• Educate clients on how to properly care for their lashes
• Upsell memberships, services, and products
• Engage clients with worldclass service, including checking in and out

• Encourage the highest level of customer service staff-wide
• Respond professionally and in a timely manner to client experiences (both positive and negative) in person, on the phone or via social media

• Coordinate and monitor the hiring and training of Deka Lash studio Lash Artists
• Phone screen and preinterview; make interview/hiring recommendations
• Manage, monitor and mentor Deka Lash studio Lash Artists for ongoing success and future growth
• Schedule Monthly staff meetings to discuss goals, recognize staff, and review Monthly Refresher Sheets and Promotions
• Schedule biweekly meetings with each Lash Artist and create required action plans
• Create and manage staff schedules, including handling sameday staff callouts
• Responsible for quarterly and annual Lash Artist performance evaluations
• Manage disciplinary actions involving Deka Lash studio staff, should they arise
• Facilitate 1:1 biweekly development meetings with the Lash Artists
• Facilitate and develop monthly agendabased team meetings

• Exceed industry sanitation standards
• Comply with and enforce Deka Lash Corporate policies, business practices, systems and processes
• Supervise and reinforce studiolevel processes and systems
• Monitor and respond to studio and staff reviews
• Coordinate and lead local sales efforts (social media marketing, outreach, studio events)
• Ensure all studio systems are followed such as proper open/close, delinquent account procedures, cash handling, bank deposits and inventory management
• Ensure the facility is clean, stocked, properly maintained and operationally sound

• Currently licensed Esthetician or Cosmetologist
• Positive, proactive and a team player
• Possess excellent leadership and management skills to create a positive, successful environment for staff and clients
• Have a strong work ethic, integrity and professional demeanor
• Ability to multitask and manage client and staff concerns in a timely and appropriate manner
• Ability to foster a TEAM environment
• Goal driven
• Must be available to work during extended studio hours (including evenings and weekends)
• Must be accessible when unforeseen issues arise outside of working schedule
• Previous management experience in the beauty industry is highly desirable