Product Manager - Vancouver, Canada - Keela

Keela

Verified Company

Vancouver, Canada

2 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

About Keela
Keela is on a mission to empower every social impact organization around the world with technology. We believe that access to powerful tools will change how nonprofits fundamentally work. We build and support software that we designed specifically for the needs of non-profit organizations. We are a certified B-Corp* (read the definition below, it's pretty awesome).

Our team is passionate about diversity and inclusion — something that we believe is a source of deep strength in our growing company.

We are a team of builders and leaders truly dedicated to building a globally impactful, sustainable and ethical business.

We are a close-knit team of 40 and are growing.

Our company is based in Vancouver (we mostly work remotely, but have an opportunity to collaborate in our downtown office).

We love to have fun, yes, but we don't spend our days playing foosball and lounging around the office, we are passionately driven to hit targets, help customers and reach our next milestone.

We are driven by the understanding that every non-profit that adopts Keela can do more good in this world, help more people and drive more positive impact, that is what motivates us every day.

We love what we do, we are supported in our efforts and guided to reach new personal bests.

Together we make up a culture defined by our empathy for others, our freedom to be creative, our mettle in the face of a challenge and our hustle and hard work when it's required; All of this is strengthened by our diversity in style, approach and background.

We are bringing useful, beautifully designed and feature rich software to serve the needs of the nonprofit sector. We are enabling those dedicated to doing goodto do more good.

Certified B Corporations are businesses that balance purpose and profit. They are legally required to consider the impact of their decisions on their workers, customers, suppliers, community, and the environment. This is a community of leaders, driving a global movement of people using business as a force for good._

About the Role
As Product Manager, you will be spearheading product research and discovery tasks, including customer interviews and drafting of requirements.

Working in coordination with Product and GTM Team as needed, you will be responsible for completing product reviews on design and development work, prior to QA to ensure requirements and customer needs are fully met.

Working with Product Marketing, you will ensure effective communication of releases and updates, document meetings and follow-up on actions, all while providing our QA team with example test cases for feature releases, if required.

Responsibilities

Researching and drafting product requirements:

Working alongside Product Managers and Product Marketing with customer research, including the coordination and execution of customer surveys and discovery calls
Research and keeping Product team up to date on competitor products and features
Lead product discovery engagements by analyzing qualitative and quantitative data points
General research responsibilities related to the product vision and individual features
Collecting and analyzing customer data from ChurnZero to assist with product scorecards and overall direction of the product
Work with Product Managers to create requirements for new features and enhancements in Linear

Communication and coordination of releases:

Draft release notes for the GTM team prior to the release using Milestone and Pull Request information in GitHub
Responding to any questions from Product Marketing or other members of the GTM team Tracking and keeping the Product Managers informed of the success metrics for applicable features
Providing quick turnaround time on any questions from the QA and/or development team during release testing

GitHub Escalations:

Assisting with Customer Issues:
Provide guidance on intended functionality for the GTM team, developers and QA
Act as escalation point for any high priority tickets where additional assistance from a product manager is needed
Assist the Lead Product Manager in organizing PR's into milestones for release

Assisting with QA through a product lens:

Reviewing development work in GitHub to ensure all requirements are met prior to testing
If required, provide example test cases for the QA team

Supporting Development Teams:

Remove blockers, move work forward
Work closely with the delivery team to facilitate collaboration across teams and remove any blockers for design and development to ensure work continues to move forward

Required Skills & Qualifications