Motor Vehicle Specialist - Edmonton, Canada - Government of Alberta

Government of Alberta

Verified Company

Edmonton, Canada

3 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

Job Information:

Job Requisition ID: 45920

Ministry:
Service Alberta and Red Tape Reduction

Location:
Edmonton

Full or Part-Time:
Full Time

Hours of Work: 36.25 hours per week

Regular/Temporary: 1 Temporary Position up to 18 months and 1 Permanent Position

Scope:
Open Competition

Closing Date:
August 29th, 2023

Classification:
Subsidiary 02B 3625 Program Services 2

About Us:

Service Alberta and Red Tape Reduction is a solutions provider. We strive to deliver innovative services to government operations and optimize programs and services for Albertans.

Whether Albertans buy a home, register a vehicle, get married, incorporate a business or require information about the province's consumer protection program and legislation; they will be accessing many of the unique services, products and information provided by our Ministry.

Every Service Albertan strives to enable the success of our Ministry partners and Albertans through providing exceptional client focused services that meet and exceed our clients' expectations.

We are looking for collaborative, agile, solutions focused individuals with strong communication skills and a strong service orientation. If that describes you, please read on

Role:

Do you want to help support a fair marketplace in Alberta? The Consumer, Registry and Strategic Services division is looking for an enthusiastic, self-motivated, organized individual with strong customer service skills to join our team.

We are currently seeking outstanding individuals to be Specialists in our Motor Vehicles units, as part of the Motor Vehicles & Registries Administration branch.

Reporting to the Team Lead the Motor Vehicles specialist will be responsible for the following activities:

The Motor Vehicles Specialists will be responsible for:

The daily operations of motor vehicles programs, including Personalized and Specialty plates programs.
Leading and participating in priority and strategic initiatives that can include crossjurisdictional research and program development that involves complex legislation, policies, procedures and large scale IT system implementations.
For resolving complex business and system related issues.

Qualifications:

University graduation in a related field (preferably with emphasis on social sciences, communications or business); no experience required; or equivalent as described below.

Equivalency:
Directly related experience or education considered on the basis of: one year of experience for one year of education or one year of education for one year of experience

A Motor Vehicles Specialist requires in-depth understanding of:

Motor Vehicles administration legislations and regulations (i.e. Traffic Safety Act), business policies and procedures, user guides, manuals, and training materials.

Successful Incumbent will be required to:

Have proficiency with Microsoft Office
Work under increasing independence and with mínimal direct supervision.
Possess a high degree of analytical, research, problemsolving and time management skills
Prioritize, multitask and be a proven selfstarter.
Possess excellent communication skills, both written and verbal to consult with clients, internal and external stakeholders, and members of the registry agent network.
Possess a high level of customer skills in order to appropriately handle inquires, and complaints from the public, and registry agent network.

The following will be considered as asset:

At least 5 years' experience working in of front counter registry experience
At least 2 years' experience working in a regulatory, service delivery focused environment
Experience working with and interpreting legislation is preferred
Class 5 Driver's License.
Experience working within policy development and UAT testing.

APS Competencies:

Competencies are behaviors that are essential to reach our goals in serving Albertans.

We encourage you to have an in depth understanding of the competencies that are required for this opportunity and to be prepared to demonstrate them during the recruitment process.

This link will assist you with understanding competencies:

Agility:
you will need to provide results in a complex, diverse and changing environment.

Drive for Results:

you will work with your team to set goals and priorities and to deliver outcomes that are consistent with the direction of the department.

Develop Self and Others:

you will drive by example a team culture that is focused on continuous learning and growth and encourage self-development through experience sharing.

Build Collaborative Environments:
you will establish and maintain business relationships with clients, encourage or facilitate discussions and build long lasting relationships.

Develop Networks:

you will seek out input from a wide range of internal and external stakeholders to solve complex problems and provide the best solutions.

Systems Thinking:
you