Project Manager, Process Improvement - Calgary, Canada - Parkland

Parkland

Verified Company

Calgary, Canada

3 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

At Parkland, our purpose is to Power Journeys & Energize Communities. We are a prominent independent supplier and marketer of fuel and petroleum products and a leading convenience store operator.

As One Parkland team, we proudly serve diverse retail, commercial and wholesale customers across Canada, the United States, the Caribbean region, and South America.

We power a growing family of locally known brands including Ultramar, Bluewave Energy, Pipeline, Chevron, Columbia Fuels, Island Petroleum, and Sparlings Propane.

We recognize that diversity gives us an edge and inclusion propels us forward. We're also a passionate team of down-to-earth achievers, committed to getting our customers, colleagues and communities further, faster.

As such, we welcome talented individuals that have a variety of perspectives, backgrounds, and industry experience who will contribute to the success of our One Parkland team.

Position Title:
Project Manager, Process Improvement

Team and Location:
Finance - Calgary, AB

Position Summary:

Reporting to the Manager, Finance Process Improvement, this position plays a key role ensuring Parkland's execution of Continuous Improvement initiatives.

This critical role will build strong relationships that facilitate the design, planning, development and implementation of continuous improvements initiatives as well as automation opportunities in a cost-efficient manner across all Parkland's business units, covering all our business functions in all the geographies where Parkland operates.

Key Responsibilities:

Project Management

Lead the planning, execution, monitoring and close-out of process improvement initiatives ensuring adherence to scope, budget and timelines to address and meet defined goals and outcomes.

Identify organic or specific improvement/streamlining needs and changes with stakeholders, and coordinate the execution of appropriate adjustments or corrective actions.

Monitor and coordinate dependencies across other initiatives within Parkland and resolve conflicts when required.

Communicate and report project/initiative status, progress, challenges and successes on a regular basis, using project management best practices and tools.

Process Improvement

Demonstrate knowledge and experience in the use of continuous improvement, lean and six sigma tools and train others in the use of these tools.

Identify and document operational issues in need of optimization and streamlining, and recommends the right approach, tools and methodologies to facilitate their solutioning.

Work with multiple groups to identify business process improvements.
Support the implementation of changes to execute efficiencies, eliminate redundancies and streamline workflows.
Solve problems and recommend solutions to leadership teams.
Support the development and maintenance of process improvement policies and procedures.
Support the development and maintenance of continuous improvement training programs.
Support the constant improvement of process performance through development and maintenance of key metrics and dashboards.

Service Management

Build a strong partnership with each business unit and shared services leaders to ensure that each business views the process improvement team as a key service provider to the organization.

Ensure compliance with established service level agreements; Service Definitions, Performance Measurements, Internal Performance Ratings, Customer Service Reviews.
Ensure satisfactory strategic customer interaction and operational customer interaction.
Demonstrate service excellence attitude in all interactions with team members and clients.

Change Management

Support systematic roll-out of continuous improvement initiatives.
Work with cross functional teams to ensure the adoption of new improvements strategies.

Qualifications and Skills:

University education (bachelor's degree) in business or related field.
Educational focus in Operations/Change Management/Lean methodologies.
5 years of project management experience required.
3 years of project experience in continuous improvement or business transformation projects is preferred.
Lean Six Sigma certification required, Black Belt strongly preferred.
Extensive MS Office skills on Word/Excel/PowerPoint.

Project Management capabilities, certification/designation is mandatory and asset experience in data analysis and reporting, knowledge of PowerBI desktop is considered an asset.

Excellent verbal and written communication skills, including facilitation of training sessions and workshops.
Experience in working in a work environment driven by strong SLA (Service Level Agreements).

Ability to work in a fast-paced and dynamic environment delivering projects in a highly professional manner while following strict timelines.

Demonstrated capability to serve the business as a highly valued customer.

We Offer:

Our Performance-based Annual Incentive Plan, an annual bonus awarding your performance.
A share in o