Customer Contract Specialist- 12 Month Contract Role - Thornhill, Canada - Grainger

Grainger

Verified Company

Thornhill, Canada

2 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

POSITION OBJECTIVE:

The Customer Contract Specialist will be accountable for accurate record retention of all customer contracts.

They will also be responsible for leading the development and sustainment of a customer contract database that will track critical KPI's relevant to contract commitments.

Finally this team member be accountable for informing cross functional stakeholders of all contract terms that are relevant to their department.

The ultimate goal is to ensure we have an accurate, accessible view of all customer contracts to enable Grainger to maximize value for customers and optimize operation around our contract customers.

The role lives and demonstrates the

Grainger Principles:

Starting with the Customer, Embrace Curiosity, Act with Intent, Compete with Urgency, Win as One Team, Invest in our Success and Do the Right Thing.

KEY DUTIES AND RESPONSIBILITIES:

The duties and responsibilities of this position include but are not limited to:

Develops and manages project plans as it relates to the core activities, tasks and timelines for assigned work
Responisble for accurate record retention of all customer contract documents
Develops and maintains accurate databse of all customer contract commitments
Works regularly with Grainger Sales Organization, Customer Life-Cycle Managers, Legal, Finance and other various departments as needed.
Preparing, reviewing, and revising drafts and executables of Grainger customer contracts utilizing knowledge of legal terms and conditions to mitigate risk for Grainger. This includes administering the deal formation and concurrence process and approvals.
Responsible for tracking customer KPI's and contributing to performance management reporting process
Supports process optimization efforts lead by Sales Operations to improve the performance outcomes of the business
Other work as assigned
Demonstrates and excels in Grainger Performance Drivers:

Requirements:

REQUIRED EXPERIENCE AND QUALIFICATIONS:

Strong knowledge of sales force structure and operations
Five years contracting or related experience preferred with working knowledge of legal terms and conditions
Strong knowledge and experience in developing and conducting needs analysis
Selfstarter, highly motivated and willing to be challenged daily
Experience with the development and optimization of tools, processes and systems to improve business outcomes
Ability to develop project plans and to lead execution
Highly effective at working on cross functional teams
Highly energized team player with a propensity to work collaboratively
Professional demeanour and ability to work with all levels externally, as well as internally
Excellent skills with both oral and written communication
Must be able to influence others without formal authority
Must be, highly organized and able to handle multiple tasks and projects effectively
Must be flexible, proactive and creative
Has solid working knowledge of Microsoft products such as Word, Excel and Power Point
Possession of a valid driving license, clean driving record and suitable vehicle
Consistently tracking as a 'Valued Contributor' during top talent discussions