Manager, Relationship Marketing - Calgary, Edmonton - BetMGM

Description

Discover What's Possible At BetMGM

Ready to make your career legendary? Join us as we bring the magic of Vegas to our players. The BetMGM team has over 1,400 talented members, revolutionizing sports betting and online gaming in the United States and Canada. We're a brand with technology at our hearts and the most driven and focused talent in the business.

Benefits

As a valued team member, we're committed to giving you the resources and support you need to thrive. Our benefits and perks include:

• Medical, Dental, Vision, Life, and Disability Insurance
• Registered Retirement Savings Plan (RRSP), Tax Free Savings Account (TFSA), and Deferred Profit Sharing Plan (DPSP)
• Professional development reimbursement and ongoing skills training opportunities
• Employee resource groups
• Swag, ticket giveaways, and more

At BetMGM, we recognize that every individual plays a meaningful role in our success. That's why we're committed to building a respectful, inclusive workplace. It's the strategy behind every win. By meeting people where they are, we create a culture of belonging where everyone can thrive and a workplace that reflects our values, our people, and our drive to win.

Location: Calgary, Alberta and/or Edmonton, Alberta

About The Role

The Manager of Relationship Marketing will oversee the Executive Casino Host team while reporting directly into the Director of VIP Casino Operations. They will be responsible for day-to-day team operations and provide guidance on how to develop strong long-term relationships with high-end customers and VIPs of our BetMGM brands.

In addition, they will monitor team goals and objectives including player maintenance, retention, development, and acquisition. Ensure Casino Hosts are following all internal policies and procedures while providing guidance on player reinvestment. Submits reports back to their direct line manager on daily, weekly, and monthly basis around the performance of key measurable objectives.

Responsibilities

• Direct line manager for the Executive Casino Host team
• Achieve measurable goals and objectives with the Executive Casino Hosts, including maintenance, retention, development, and acquisition.
• Execute the regional comp strategy and internal guidelines.
• Ensure Executive Casino Hosts maintain close ties with high value guests through personal contact.
• Handles difficult guest situations in a calm, professional and prudent manner.
• Responsible for leading the Executive Casino Host Team to meet and exceed VIP goals and KPIs.
• Utilize data reporting when running daily operations.
• Working with their direct line manager continually examines and evaluates monthly and quarterly KPIs while providing recommendations based on the results.
• Establish an effective working relationship with all operating departments and understand departmental and company policies and procedures.
• Responsible for training, scheduling, rewarding, and disciplining of the employees.
• Carries out managerial responsibilities in accordance with departmental and company policies.
• Performs all other duties as assigned by Department Leadership
• The duties listed are not set forth for the purposes of limiting the assignment of work.
• They are not to be construed as a complete list of the many duties normally to be performed under a position title or those to be assigned and performed temporarily outside of an employee's normal line of work.

Essential Functions

• Must be able to stand or sit and operate computers and other technological devices for extended periods of time

Qualifications

• Previous experience managing casino hosts team or equivalent.
• Proven experience in online gaming, customer service, concierge, luxury telemarketing or other account management.
• Sales driven, computer literate with an emphasis on Excel, excellent communication skills and telephone etiquette.
• Detail oriented with effective time management skills and the ability to produce results while working under pressure.
• The ability to work independently, offer top tier customer service and identify customer trigger points.
• Analytically curious with the ability to think outside the box to resolve issues quickly and effectively.
• The ability to travel and attend off property events.

Desired

• Excellent knowledge of gaming and the gaming industry
• Experience hosting customers within a Hospitality environment, preferably a casino environment
• Multilingual

It is a condition of employment in this position that the employee is and remains lawfully eligible to work in Canada.

Gaming Compliance & Licensing Requirements

As an online gaming company, BetMGM is required to comply with state gaming regulations which includes licensing obligations. Applicable employees must be licensed by at least one jurisdictional agency, although certain positions require licensing by multiple agencies. Failure to become licensed or maintain licensure with each agency as required for the role may result in termination of employment. Please note that the licensing process includes comprehensive background checks which may include a review of criminal records, financial history, and personal background verification.

In addition, candidates must comply with and support BetMGM's responsible gambling policies, procedures, and initiatives.

About BetMGM

BetMGM is revolutionizing sports betting and online gaming in the United States and Canada. We are a partnership between two powerhouse organizations—MGM Resorts International and Entain Group. You know our name through our exciting portfolio of brands including BetMGM Casino, BetMGM Sportsbook, Borgata Online, Party Casino and Party Poker. We aim to bring our ideas into action and find ways to deliver the best quality in gaming platforms.

BetMGM LLC is an Equal Opportunity Employer. We provide equal employment opportunities to all qualified individuals, regardless of race, religion, gender, gender identity, age, marital status, national origin, sexual orientation, citizenship status, veteran status, disability, or any other legally protected status. As an organization, we are unwavering in our commitment to maintaining a discrimination-free work environment, and fostering a culture of inclusivity, belonging and equal opportunity for all employees and applicants.

BetMGM welcomes and encourages applications for people with disabilities. Accommodations are available on request for job applicants and candidates taking part in all aspects of the recruitment and selection process. Please contact if you need accessibility accommodation during the application process.

This job description is not an exclusive or exhaustive list of duties a person in this position may be asked to perform from time to time.

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