Associate, Customer Care - Vancouver, Canada - Sundays

Sundays

Verified Company

Vancouver, Canada

3 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

Founded in 2019 by four design and retail experts, Sundays is an online-first furniture company offering a thoughtfully designed, curated collection that's made for real life.

We're a young company with big plans so we're looking for talented and driven individuals to grow with us

The mission of the Customer Care team is to provide exceptional service and support to our customers, delivering a responsive, seamless experience from start to finish.

Reporting to the Customer Care Manager, the Associate, Customer Care, is responsible for ensuring high quality and efficient customer interactions and supporting customers with orders from receipt to shipment.

We take pride in our Customer Care Team providing exceptional customer service to help expand our brand.

Our team members are experts at turning customer concerns into opportunities, solving problems, and ensuring we deliver the kind of customer service people rave about.

You are organized, detail-oriented, authentic and passionate about customer care.

DUTIES & RESPONSIBILITIES:

Support customers with managing orders as needed throughout the purchase process
Provide customers with timely communication on updates to existing orders as needed
Support and drive sales transactions with customers
Understand the Sundays product assortment
Support customers with logistics execution and problem solving
Support retail with inquiries from customers in the showroom
Support product return requests from customers through approval
Support in managing customer reviews on external platforms

QUALIFICATIONS & REQUIREMENTS:

Required to work on weekends, when scheduled

years of Customer Care/e-commerce experience in a high-volume environment

Excellent written, verbal and interpersonal communication skills
Strong ability to understand customer needs and diffuse contentious situations while remaining calm, informative and friendly
Confident in multitasking, prioritizing and organizing tasks to meet deadlines and increase efficiency
Detailoriented
Work well under pressure, independently and as a member of a team
Intermediate to advanced computer skills including Microsoft Office suite, navigating the web and ability to type 50+ wpm
Experience with Shopify or ecommerce platform an asset

WHAT WE OFFER