Sales Manager - Toronto, Canada - Teleperformance Canada

Teleperformance Canada

Verified Company

Toronto, Canada

2 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

About Us:

Teleperformance is a worldwide leader in customer experience management and contact center business process outsourcing.

Our company employs around people working in over 265 dialects and languages, in 80 countries, operating across all business sectors and all continents on behalf of major international companies.

Teleperformance Canada, with more than 1200+ employees, part of the fortune 25 and certified with Great Place to Work, is looking for a group of highly-skilled professionals.

Our Work Culture:

At Teleperformance, we remain true to our core values of integrity, respect, professionalism, innovation and commitment.

Autonomous
We encourage and trust your decisionmaking skills.
Progressive work environment
If you have skills to prove we have all ladders for you to grow

Flexible

We believe in results

Innovative

All ideas matter

Inclusive

Everyone is Included and everyone wins
We work hard and party even harder.

Your Job:

Knowledge of the latest local market trends, online media, digital marketing combined with exceptional sales ability and communication & analytical abilities shape how business grows.

Using your sales, leadership and relationship-building skills, you anticipate how decisions are made, persistently explore and uncover the business needs of key clients, and understand how our range of product offerings can grow their business.

We help clients grow their business with sales at scale by optimizing account performance and growing their investment. As a team leader, you are responsible for growing and developing Digital Account Strategists focused on inbound sales. You will effectively motivate the team to deliver on business quotas while doing what is right for our clients. You will do this by coaching a high-performing team and helping them engage with senior internal & external stakeholders. You will be responsible for implementing strategic initiatives to help businesses attain new heights.

You will use your problem-solving, business and objection handling skills to get the job done in a fast-paced, high-performing environment.

Who we are Looking for:

Effective leader with a proven track record in previous roles like Sales Manager, Team Lead-Inbound Sales team, Account Manager, Business Development Executive, Sales Executive, Inside Sales Executive

Responsibilities:

Deliver business growth, engagement and client satisfaction in inbound operations.
Train, Retain and lead the Account Strategists team, to ensure improved samestoregrowth and high client satisfaction.
Lead and coach an inbound sales team and help them engage with the business clients by building and actively managing effective relationships.
Initiate and run strategic initiatives to further develop the existing sales team & business.
Prepare Weekly/Monthly/Quarterly business reviews and present them to client stakeholders
Working with our training and learning teams to support in ongoing development and progression of your team
Drive KPIs across direct reports, focusing on productivity and revenue metrics.
Assist in the ramp of new agents through the process, product, and organizational coaching
Coach across multiple cohorts of performance and tenure in order to improve soft skills and performance to target within assigned team
Maintain knowledge base on new product and process releases and keep Google Ads certifications uptodate.
Attend all Train the Trainer Sessions delivered by Google and support rollout through sales teams
Incorporate feedback and coaching from training and quality departments into rep development plans
Use Google dashboards to track, optimize, and represent performance to targets along with finding opportunities for improvement
Maintain team adherence to and understanding of compliance standards
Develop and execute weekly, and quarterly business plans along with recovery plans when necessary
Present dynamic and accountable business reviews on a weekly basis

Minimum Qualifications:

BA/BS degree preferred MBA or equivalent practical experience.
34 years of sales experience in technology, advertising and/or internet, general management experience as well as a track record of growing a market
2+ years of experience leading a Sales team, including effective coaching, mentoring and team development.
Experience devising breakthrough plans to achieve, develop and maintain client relationships and accounts.

Preferred Qualifications:

Sales leadership ability to open up and develop successful and longterm business opportunities and relationships, to develop and close deals and build and run a pipeline both directly and through coaching others.
Analytical Proficiency able to derive insights from performance data/dashboards and conduct analysis via Excel / Google Sheets.
Steady performance in Quality Assurance either as a reviewer or through personal experience
Strong knowledge