Manager, Client Experience - Toronto, Canada - People Corporation

People Corporation

Verified Company

Toronto, Canada

21 hours ago

Posted by:

Sophia Lee

beBee Recruiter

Description

We are seeking a Manager, Client Experience to join our team in Winnipeg or Toronto.

The Manager, Client Experience will:

Contribute to and execute on the Corporation's approach to Voice of Customer, including developing, maintaining, and continuously improving our quality and issue management processes.
Deliver on and continuously improve People Corporation's servicing vision to provide a differentiated experience.
Focus on members, clients, processes, and tools.
The ability to influence others and create alignment by creating an engaged and informed stakeholder group that includes our internal stakeholders and external advisors / clients.
Develop processes that are designed and documented using a membercentric and digital

- first approach.

Leverage qualitative and quantitative data to inform and drive crossfunctional decision making at the strategic, operational, and tactical levels.
Stay abreast of market trends, innovation in CX and global best practices to bring forward insights and improvements to further our CX strategy goals.
Communicate, promote, and inspire the team to attain client experience objectives.

To be successful
as a
Manager, Client Experience with People Corporation, you will need**:

Post secondary education/degree or a combination of education and experience.
4+ years of demonstrated experience contributing to strategic direction to deliver process improvements.
Account management or Customer Success experience considered an asset.
Experience customer journey mapping and persona building
Demonstrated change management experience to implement strategies and processes.
Stakeholder communications experience and leading change through comms to both internal and external audiences
Exceptional people skills demonstrated by experience in building value add relationships with internal and external stakeholders.

**- Demonstrated knowledge of Group Insurance, Retirement and related product client service and growth strategies and tactics.

Experience managing professional individual contributors.
Fluency in both English & French languages.
Experience with Journey mapping software.
Certified Customer Experience Professional (CCXP) designation.

What's in it for you:

Learn by working alongside our experts
Extended health care and dental benefits
A retirement savings plan with company contributions
A suite of Health & Wellness offerings
Mental Health programs and support for you and your family
Assistance for the completion of industry designations
Competitive compensation

At People Corporation we are committed to helping businesses succeed. We are a national provider of benefits, retirement, wealth, wellness, and human resource solutions. Our experts and solutions serve over 20,000 clients representing nearly 3 million Canadians. We offer customized solutions designed to fit the unique needs of businesses and their employees, members and stakeholders.