Customer Service Representative - Markham, Canada - Bayshore HealthCare

Bayshore HealthCare

Verified Company

Markham, Canada

2 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

DUTIES AND RESPONSIBILITIES- The processing of all orders from ProRx and BSRX online Portal maintaining updates on order status.

Handling inbound customer service inquiries related to order status, delivery status & requests for returns.
Address customer requests for amendments to orders including changes to quantity and substitutions based upon policies and procedures.
Provide timely communications to Picking and Inventory teams on any changes to active orders
Facilitate requests for returns & exchanges completing requests on the direction and advisement of the Client Relations Lead
Address customer inquiries re: status of shipments liaising with Logistics as required
Provide basic technical support to retail customers ordering via the Portal
Update client information as required.
File all necessary patient documents as per industry and company protocols daily.
Communicate effectively with Customers to ensure all requisitions are complete and accurate.
Input all telephone orders for various supplies and services and coordinate delivery or pickup as required.
Able to reconcile orders to ensure proper billing for accounts.
Manage the ordering and stock levels for all PSS kits with the respective program managers.
Communicate with PSS Program Managers to ensure all Service Level Agreements are being met.
Responsible for advising the kitting team on preparing kits for the respective programs.
Be able to provide full open availability to cover a variety of shifts 7 days a week, all year round.
Performs other duties as assigned to assist the business as needed.

Job Qualification

Education
Minimum high school diploma or general education degree (GED); some college preferred

Experience

Minimum (1) year experience in customer service, data entry, coordination of activities, administrative support functions.
Other Skills and Abilities
Excellent customer service skills including excellent oral and written communication skills
Skilled in deescalating issues and concerns as tabled by the customer
Team player with the ability to provide clear direction to Picking & Inventory on order needs
Excellent organizational skills, able to handle multiple tasks efficiently and effectively.
Ability to prioritize tasks to ensure deadlines are met
Skilled in problem solving and using good judgement to resolve issues
Follow all company policies and procedures with respect to order entry, documentation, followup and communication to ensure customer satisfaction.

Bayshore is committed to a high quality and safe environment for both our staff and clients/patients. At Bayshore all new hires must have received the full series of a COVID-19 vaccine or combination of COVID-19 vaccines approved by Health Canada (e.g., two doses of a two dose vaccine series or one dose of a single
- dose vaccine series); AND have received the final dose of the COVID-19 vaccine at least 14 days prior to the official start date of hire. Medical exemptions or any other kinds of requested exemptions based upon Human Rights Code will be considered on a case-by-case basis.

Bayshore operates in accordance with the Accessibility for Ontarians with Disabilities Act, 2005 and applicable Provincial Human Rights Code.