Dispatcher/Customer Service Representative - Victoria, Canada - GFL Environmental

    GFL Environmental
    GFL Environmental Victoria, Canada

    2 weeks ago

    Default job background
    Full time
    Description

    GFL Environmental is looking for a Dispatcher/Customer Service Representative to join our Victoria, BC team

    A Dispatcher is required to communicate with drivers to assist with problem resolution while on route. Furthermore, handling incoming service orders, directs drivers, and resolves service issues. Interacts with customers, including customer service, sales, and operational staff.

    Why Join TEAM GREEN


    • Excellent Health, Vision, and Dental benefits


    • Retirement savings options


    • Great learning & growth opportunities


    • Excellent Work life balance

    Key Responsibilities:


    • Schedule service and satisfy customer needs for service changes. Ensure that service is completed in accordance with established policies.


    • Dispatch calls to routes based upon designated route and driver location.


    • Perform driver check-ins at day's end to ensure complete and accurate paperwork completion.


    • Distribute, collect and review route sheets for proper days end data entry.


    • Ensure coordination with other departments, clarifying roles and responsibilities for resolving service issues.


    • May perform some additional responsibilities as assigned by the Operations Manager.


    • Interacts with customers, customer service department, sales, & Operations staff reporting to Operations Manager.


    • Works with routing specialists to optimize routes.


    • Fields incoming calls / emails from customers.


    • Trouble shoots and resolves potential delivery and pickup problems before they result in service issues.


    • Assists in determining daily level of driver staffing to provide best mix of responsiveness and productivity.


    • Records and document information from drivers and distributes to appropriate departments.


    • Communicates with maintenance shop personnel.


    • Must be able to communicate effectively and professionally via email, telephone and two way devices.

    Knowledge, Skills, Abilities and Competencies:


    • 1-2 years in a transportation, dispatch or customer service role.


    • Strong communication and interpersonal skills.


    • Strong customer focus.


    • Proven ability to multi-task & ability to prioritize tasks.


    • Proficient in MS Outlook, Excel, Word.


    • Knowledge of industry an asset.


    • Advanced skill level with software applications and word processing accuracy including adequate typing speed.


    • Required to work extended hours including occasional weekends.


    • Possess TRUX experience but not mandatory, if not possess desire and ability to learn TRUX system, needs to possess advanced computer skills.


    • Additional or specialized training in transportation, logistics, or similar area of study; customer service experience in a call center environment.