- Provide the highest levels of customer service to internal partners and external clients at all times.
- Respond in a quick, timely, and professional manner to all internal partners and external customers and deliver clear and concise communiqué that is representative of Concord Hospitality via all avenues of communication.
- Demonstrate excellent time management, self-motivation and proactive planning, and endeavour to be organizationally savvy with a keen focus on detail.
- Satisfactorily maintain existing assigned accounts/segments and work diligently to develop new business for hotel.
- Effectively and efficiently monitor and manage all aspects of the pre-event, event, and post-event details: Track, detail, and communicate the particulars of each assigned event and group -- including but not limited to -- room blocks, meeting space, special concessions, group history and other reports, cut-off and other key dates, contract clauses, group resumes, event orders and BEO's, billing details, and other integral aspects of groups and events.
- Gain knowledge of hotel's food and beverage products, pricing and presentation, and learn about the hotel's function space, audio visual, and any other details related to event success.
- Work with internal and external partners to accurately forecast group rooms and F & B revenues, as well as understand the conditions and strategies that will maximize released space and rooms and impact hotel revenues.
- Learn and use digital sales systems and conceptual sales processes (i.e. Delphi, PMS, sales call process, etc. and understand the hotel's sales strategies (i.e. Marketing Plan, rates, budgeted goals, etc.). Implement these tools and resources in order to accomplish individual and team goals and efficiently complete job duties. Be willing and able to attend customer functions as needed.
- Work to consistently meet the goals and performance metrics as required for this position, as outlined by hotel brand, Concord, your Regional VPS, and your supervisor.
- Prepared for and participate in all necessary internal meetings, conference calls, reporting, planning, and other communications required for this position. Also prepare for and participate in client site visits, tasting panels, pre- and post-cons planning meetings, networking, and other customer-centric meetings as necessary.
- Own your career development and be an advocate for training and job opportunities that will allow you to continue to hone and develop your talents, skills, creativity, and personal and professional growth.
- Carry out any reasonable requests made by Management and seek to comply with company's policies and procedures.
Salary:$51, 000 - $55,000 CAD/Year
Source: Hospitality Online
Executive Meeting Manager - Ottawa, Canada - Homewood Suites by Hilton Ottawa Downtown
Description
We are hiring an Executive Meeting ManagerJoin us Today
The Hilton Garden Inn and Homewood Suites by Hilton Ottawa Downtown, is a Concord Hospitality Managed hotel that is conveniently situated in downtown Ottawa. The property features 175 extended-stay guest rooms under the Homewood Suites by Hilton banner and 171 units providing short-stay accommodations. With a total of 4,500 square feet of conference space, a bar, restaurant, pool and fitness facility.
Job Summary:
This is a fantastic opportunity to grow your career in the hotel sales department In this role, the Executive Meeting Manager is responsible to foster Group and Catering business for the hotel through proactive and reactive sales efforts. This position is designed to provide the highest level of customer satisfaction to external clients and internal partners with the goal of garnering both repeat and referral business from client base. In addition to maintaining existing business, this position will be responsible for finding new business and saturating existing accounts and/or segments. This position serves as liaison between the customer, the Sales team, Front Office team, and the Food & Beverage team.
Job Responsibilities: