Client Relationship Manager - Toronto, Canada - Vector Health Labs
Vector Health Labs
Toronto, Canada
Verified Company
3 weeks ago
Description
Client Success Manager
Objectives of this Role
- Own overall relationship with assigned clients, which includes managing onboarding, implementation, training, increasing adoption, ensuring retention, and high levels of customer satisfaction
- Establish a trusted and strategic advisor relationship to help drive continued value of our products and services
- Maintain and develop customer success strategies and best practices, as well as customer support content, with the help of the creative team
- Communicate effectively with both internal and external seniorlevel management to understand customer needs, maximize retention and growth, and communicate learnings
- Maintain existing customer success metrics and data as directed
Daily and Monthly Responsibilities
- Serve as daytoday contact for assigned accounts, building trust and rapport while identifying areas of opportunity, highlighting best practices, and documenting them
- Review the customer journey, identifying how it's supported, taking a consultative approach in helping clients overcome issues and achieve goals
- Facilitate interaction and workflow between project team members, including thirdparty service providers, to ensure deliverables are on time
- Collaborate, problem solve, and/or strategize upcoming client meetings with team members
- Prepare necessary documentation or visuals for client to demonstrate performance of campaigns; analyze trends in C-Sat/NPS scores to identify areas of improvement
- Work with the sales and marketing team to drill customer references and develop case studies
Required Skills and Qualifications
- 35 years of experience in communications, marketing, sales, account management, or customer success
- Strong verbal and written communication, strategic planning, and project management skills
- Analytical and processoriented mindset
- Comfortable working across multiple departments in a deadlinedriven environment
- Active team player, selfstarter, and multitasker who can quickly adjust priorities
Preferred Qualifications
- Bachelor's degree
- Knowledge of SalesForce and project management tools
- Event planning experience a plus
Salary:
$65,000.00-$80,000.00 per year
Benefits:
- Extended health care
Schedule:
- Monday to Friday
Ability to commute/relocate:
- TORONTO, ON: reliably commute or plan to relocate before starting work (required)
Work Location:
Hybrid remote in TORONTO, ON
