Recreation Client Service Representative - Barrie, Canada - City of Barrie
Description
Posted:
Monday, February 12, 2024**
Job Number:RCSPT-24-05**
Job Type:Casual Part-time, Non-Union**
Position Closing Date:Tuesday, December 31, 2024**
Choose Barrie
The City of Barrie is a vibrant, progressive, and growing community with deep connections to our heritage, to nature and to the opportunities surrounding us.
Our community values quality of life; the ability to play year-round with 300 hectares of park space, our beautiful waterfront, our lively downtown core and the nearby hills, wetlands, and forests.
We also value connections; to our neighbours and the community, to our road and rail network, and to the opportunity Barrie provides to enjoy life.
Everything Barrie has to offer, from the water we drink to the roads we travel on, has one thing in common - municipal workers.
It is a career you can take pride in knowing that every day you make a positive impact on an entire community.
We are one team, with one goal and we all work together to continue making our community great.The Opportunity
Recreation and Culture Services builds vibrant, healthy, active and connected communities by providing facilities and programs that give all Barrie residents an opportunity to participate in recreational activities.
Key responsibilities include identifying community recreation needs and interests, developing and delivering recreation opportunities which meet these needs and interests, maintaining and operating recreational and cultural facilities to provide a setting for these activities, and managing the provision of space to external community providers and groups.
Under the general guidance and direction of the Supervisor of Recreation Client Services, the Recreation Client Services Representative (PT) position is responsible for providing front-line support to visitors and staff of the City of Barrie's Recreation Centres.
Specifically, this position acts as a first point of contact at the Recreation Centre Client Services Desk and performs various customer service duties including welcoming visitors, providing direction and information, and responding to or redirecting inquiries, questions, and complaints regarding recreation programs and facilities, current events, facility rentals and City-wide programs and services.
Overall, this position plays an integral role in the delivery of consistent, timely, and efficient customer service to internal and external customers of the City's Recreation Centres in order to meet or exceed customer expectations.
Our Culture and Qualifications of the Job
Corporate Culture
- Your workplace values align with our corporate values of
_Strive, Share and Care_ and you want to join us in providing exceptional services and programs to build a prosperous, growing and sustainable community
Education (degree/diploma/certifications)
- Secondary School Diploma
- Automated External Defibrillator (AED) Certification within three (3) months of hire
Experience
- Two (2) years of cumulative parttime experience or one (1) year of fulltime experience performing duties related to the above mentioned major responsibilities in a recreation and/or customer service work environment
Knowledge/Skill/Ability
- Demonstrated ability to
- perform in a manner which is consistent with corporate goals, vision, mission, and values
- resolve customer issues in a diplomatic and professional manner
- Basic interpersonal, verbal communication, written communication, and customer service skills
- Intermediate computer literacy utilizing Microsoft Office Suite (Excel, Outlook, and Word)
- Availability to work weekdays, evenings, weekends and holidays
Conditions of Employment
- Satisfactory Criminal Record Check
- _
_Police Record Check Procedure__._
Other Important Information
Wage:
This is a casual part-time non-union position with the following 2023 pay range:
- _
Hourly Pay Rate:
_ $19.81 to $25.62 per hour
Hours:
The normal hours of work are up to and including 24 hours per week with a varying schedule to support business demand.
Location:
Allandale Recreation Centre (190 Bayview Drive, Barrie), East Bayfield Community Centre (80 Livingstone Street East, Barrie), Peggy Hill Team Community Centre (171 Mapleton Avenue, Barrie).
- Position Equivalency Code: A
- We thank all applicants and advise that only those selected for an interview will be contacted._
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