Contact Centre Manager - Vancouver, Canada - SOUTH GRANVILLE BUSINESS COLLEGE

SOUTH GRANVILLE BUSINESS COLLEGE
SOUTH GRANVILLE BUSINESS COLLEGE
Verified Company
Vancouver, Canada

1 week ago

Sophia Lee

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Sophia Lee

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Description

Education:
Bachelor's degree

  • Experience: 3 years to less than 5 years

Tasks:


  • Assign, coordinate and review projects and programs
  • Hire, train, direct and motivate staff
  • Market business services
  • Plan and control budget and expenditures
  • Plan and direct research
  • Assist staff with administrative or technical problems
  • Develop action plans, provide expertise in response to client needs, and support and advise project teams
  • Direct and advise staff in the development and implementation of service quality assessment strategies
  • Plan, administer and control budgets for client projects, contracts, equipment and supplies
  • Plan, develop and organize the policies and procedures of establishments
  • Plan, organize, direct, control and evaluate the operations of establishments that provide services to business
  • Represent the company within various economic and social organizations

Supervision:


  • More than 20 people

Work conditions and physical capabilities:


  • Attention to detail
  • Fastpaced environment
  • Large caseload
  • Large workload
  • Tight deadlines
  • Work under pressure

Personal suitability:


  • Accurate
  • Client focus
  • Dependability
  • Efficient interpersonal skills
  • Excellent oral communication
  • Excellent written communication
  • Flexibility
  • Initiative
  • Judgement
  • Organized
  • Reliability
  • Team player
  • Work Term: Permanent
  • Work Language: English
  • Hours: 35 to 40 hours per week
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