Clinical Research Recruiter - Toronto, Canada - BioPharma Services Inc.

BioPharma Services Inc.

Verified Company

Toronto, Canada

4 days ago

Posted by:

Sophia Lee

beBee Recruiter

Description

Clinical Research Recruiter, Screening Liaison

Position Summary:
Perform telephone interview and day-to-day activities of Recruitment and screening department.

Duties and Responsibilities:

Conduct telephone eligibility screening of potential Englishspeaking volunteers for inclusion or exclusion in all phases of clinical trials which includes but is not limited to:
Reviewing screening criteria,
Providing an overview of the study,
Responding to volunteer preliminary questions,
Capturing brief medical and medication history of volunteers
Completion of required paperwork
Book appointments for potential volunteers for onsite screening and assign volunteers to studies based on the results of medical screening visits
Track statistics for clinical trials including but not limited to fill ratio, advertisement responses, and volunteer no show rates
Create documents as required by recruitment and screening processes including, but not limited to:
Create Recruitment packages
Prepare lists for screening
Process referrals and referral payments
Master lists for Checkins
Participate in training of new hires if experience allows
Involvement in departmental meetings
Cooperate with and support the Quality Assurance (QA) group during audit activities
Ensure compliance with appropriate BioPharma Services Inc. SOP's and GCP and ICH guidelines
Other duties as may be required & as training and experience allow
Enter and/or update potential volunteer information in the Recruitment Database
Offer study participation and provide tentative study information to potential study volunteers
Administer telephone questionnaires to potential study volunteers
Book, reschedule and/or cancel medical screening appointment(s) for potential study volunteer(s).
Perform screening reception duties including but not limited to ID verification, recording of Demographic information.
Build and maintain solid relationship with study volunteers by providing excellent customer service
Resolve any volunteer related issues in a professional and timely manner
Provide statistical reports to management e.g. month end report, study recruiting stats
Help with main reception or clinic checkin as needed
Direct calls, volunteers, couriers and visitors to the right person/department promptly
Maintain screening related files
Perform any other duties as required permissible by training and experience

Qualifications:

Undergraduate degree in sciences or equivalent

years' experience in a customer service environment and/or call center

1year work experience in a CRO an asset
Previous sales experience preferred
Strong organizing and planning skills to work independently with efficiency and accuracy
Excellent interpersonal and public relation skills
Demonstrated proficiency in English, with excellent oral and written communications skills
Decisive, good decisionmaking skills, able to escalate response to situations when relevant
Proficient in Microsoft Word and Microsoft Excel